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Programmatic Solutions Consultant, Amazon

Amazon

London

On-site

GBP 40,000 - 60,000

Full time

12 days ago

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Job summary

Amazon is seeking a Programmatic Solutions Consultant in London to enhance the customer experience for our programmatic advertising platform. The role involves managing client relationships, providing training, and analyzing data to drive success in advertising strategies. Ideal candidates will have experience in digital advertising and strong communication skills.

Qualifications

Experience in digital advertising and client-facing roles.
Experience with annual brand and media planning.
Experience with programmatic advertising technologies.

Responsibilities

Manage relationships with programmatic trading desk managers.
Provide onboarding and training for new traders.
Analyze data to identify improvement areas and formulate recommendations.

Skills

Digital Advertising

Data Analysis

Client Management

Education

Bachelor’s degree in marketing, communications, or equivalent experience

Programmatic Solutions Consultant, Amazon

Join to apply for the Programmatic Solutions Consultant, Amazon role at Amazon

Programmatic Solutions Consultant, Amazon

Join to apply for the Programmatic Solutions Consultant, Amazon role at Amazon

Description

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand display advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

Our Amazon DSP team is looking for a Programmatic Solutions Consultant to join Amazon Ads growing team based in London.

As a Programmatic Solutions Consultant, you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into a proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

Key job responsibilities

Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers

A day in the life

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.
You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, and ensure customers gradually develop into a proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.
You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

Basic Qualifications

Experience in digital advertising and client facing roles
Experience with annual brand and media planning
Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)
Bachelor’s degree in marketing, communications, or equivalent experience
Experience in digital advertising and client facing roles with a focus on data analysis
Experience owning relationships with programmatic decision makers
Experience with annual brand planning and media planning
Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership (e.g. Head of Programmatic at an agency or advertiser)

Preferred Qualifications

Experience in e-commerce or online advertising
Experience in programmatic trading across different demand-side platforms (DSPs). Vertical specialization (e.g. in entertainment, automotive, etc.) within programmatic advertising
Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners.
Organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Online UK Limited

Job ID: A2888951

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Sales, Advertising, and Business Development
Industries
Software Development

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