Programmatic Client Director

Talon; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Talon, a global outdoor media agency, is seeking a Programmatic Client Director to drive growth for Evolve OOH by building excellent client relationships, delivering high‑quality servicing, and communicating initiatives effectively. The role focuses on digital/programmatic teams and performance agencies with an emphasis on PrOOH opportunities.

The position involves leading client servicing across a portfolio, coordinating withTalon's programmatic team, and leveraging proprietary data/tech to

Qualifications

• Proactive self-starter with the ability to develop and drive initiatives.
• Understanding of programmatic online and OOH landscapes.
• Strong client relationship management and servicing skills.
• Excellent interpersonal, communication, and presentation abilities.
• Extensive experience working with or within network agencies.

Responsibilities

• Lead servicing of a portfolio of clients across agencies, focusing on digital/programmatic teams.
• Advocate for PrOOH on plans to drive incremental revenue via Talon's data/tech stack.
• Collaborate with client teams to respond to briefs and feed into PCAs.
• Present work to clients and agencies, and attend meetings across the portfolio.

Skills

Proactive self-starter

Programmatic & OOH knowledge

Client relationship management

Interpersonal communication

Presentation skills

Experience with network agencies

International OOH/PrOOH experience

Job description

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

Evolve OOH is part of the Talon Group and is a global outdoor media agency whose vision is to evolve the OOH medium through pioneering, results driven tools, team experience on a global scale, and a passion for creativity.

THE ROLE_

OOH is currently at the epicentre of digital transformation and this position will play a crucial role in moving Evolve and the industry forward into becoming a truly omnichannel medium. With the vast majority of the International ad market being traded programmatically, there is an opportunity for Evolve to establish itself as the market leader for intelligent OOH activation and access incremental budgets which help to grow the medium. The Programmatic Client Director role will make an important contribution to this revenue growth by building excellent client relationships, delivering high quality servicing, and effectively communicating Evolve initiatives to drive outcomes for our clients.

A DAY IN THE LIFE_

• Lead on the servicing of a portfolio of clients across a range of agencies, with a particular focus on digital/programmatic teams and performance agencies.
• Advocate for the inclusion of PrOOH on plans to ultimately drive incremental revenue into the medium via Talon’s proprietary technology and data stack (Ada & Atlas).
• Work closely with the Client teams to create response to briefs, supporting rationale documents and feed into PCAs.
• Be responsible for presenting the above work to clients and agencies.
• Attend all client and agency meetings across your portfolio, working collaboratively with Client teams and supported by Evolve’s International Commercial Director, Programmatic Director and Talon’s wider Programmatic team.
• Benefit from the expertise and support of Talon’s wider Programmatic team, ensuring a consistent market approach and strong alignment across all Business Units where appropriate.
• Identify growth opportunities across your portfolio of clients, positioning OOH as a driver of core metrics and showcasing Evolve’s audience solutions.
• Drive agency relationships through hot desking, meeting with key personnel and presenting all agency sessions.
• Have a thorough understanding of the digital strategy and objectives of your main accounts and use this knowledge to add value.
• Take the lead on resolving client/campaign issues as and when they arise, working in close collaboration with Client teams.
• Work with Evolve’s International Commercial Director to set objectives across key focus clients and working to achieve them.
• Contribute to pipeline management and all in-house reporting.
• Work with Evolve’s International Commercial Director and Programmatic Director to provide accurate client forecasts ensuring they are kept up to date with key changes to forecasted business.

WHAT WE'RE LOOKING FOR_

• Sound knowledge of Talon’s proprietary data and technology offering.
• A proactive self-starter with an appetite to develop
• An understanding of the programmatic online and OOH landscapes.
• Strong understanding of the media landscape and an understanding of marketing and media objectives.
• Highly organised and proven ability to deliver excellent client service.
• Excellent interpersonal, communication, and presentation skills.
• Proven ability to build strong client relationships, understanding their key business challenges and presenting strategic solutions to drive growth across their accounts.
• First class relationship management skills with the ability to communicate across all levels both internally and externally.
• Extensive experience working with or within network agencies.
• Strong commercial acumen with the confidence to apply this within your work.
• International OOH/PrOOH experience and/or extensive experience within programmatic/digital teams preferred but not essential.

OUR TEAM_

Evolve OOH/Talon International is a truly international team. Thanks to all our different backgrounds we provide a truly holistic approach to international OOH, something that makes us. Because we are international, we manage a huge pool of clients and manage campaigns in different part of the world. While we are very hardworking, we always make sure to have fun and support each other in the process.

WHY US _

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.