Program Ops Manager

Amazon; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company focused on sustainability as a Process Improvement Specialist. In this role, you'll lead initiatives to enhance recovery services and eliminate waste for sellers. Your expertise in SQL and data analysis will drive impactful projects that support environmental goals. Collaborate with diverse teams, communicate effectively, and manage programs that make a difference. If you're passionate about sustainability and eager to tackle complex challenges, this opportunity is perfect for you. Be part of a team that values innovation and strives to create a better future.

Qualifications

• 5+ years of experience in technical support, data engineering, or business analytics.
• Advanced knowledge of Excel and SQL for data extraction and analysis.

Responsibilities

• Deliver projects to improve liquidations and recovery services.
• Analyze business problems and identify areas for improvement.

Skills

SQL

Data Analysis

Program Management

Communication

Problem Solving

Education

Bachelor's Degree

Tools

Excel

Python

Amazon QuickSight

Tableau

Power BI

Job description

Take the lead in scaling sustainability services for Sellers on Amazon! You will help creating more sustainable disposition channels to eliminate waste. Over the past 20 years, Amazon has reinvented on behalf of the Consumer and has become the largest internet retailer and marketplace in the world with more than 152 million active customer accounts, more than 2 million active seller accounts, and over $136 billion in revenue globally. Our overall mission is simple: we want Amazon to be the place where our Customers can discover and buy anything online. In line with our vision, Fulfillment by Amazon (FBA) delivered more than two billion units on behalf of Sellers in 2016, and the number of active Sellers using FBA grew more than 70%. Using the FBA service, Amazon Sellers from more than 130 countries fulfilled orders to Customers in 185 countries.
Fulfilment By Amazon (FBA) has embarked on an ambitious program to help Sellers recover value while creating more sustainable and responsible disposition channels to eliminate product waste. We are developing, piloting and scaling multiple services and programs to improve the sustainability of our Marketplace business. As part of our ongoing commitment to Sustainability, and to our continuous improvement approach both to programs and operations, Amazon Seller Services Europe is hiring a Process Improvement Specialist in our Consumer division to scale Recovery Services, Sustainability and Operations programs. The successful candidate will work on the EU FBA Liquidations product which focuses on driving disposal avoidance by scaling the adoption of the program by the sellers while also ensuring overall profit neutrality for Amazon.


Key job responsibilities
• Deliver projects, features, processes and systems that improve liquidations/Donations, scale recovery services and help our environment
• SQL expertise required for rapid data analysis and insights delivery
• Write business and technical requirements documents and ensure clear communication and coordination of requirements to the business and tech development teams.
• Establish business goals and supporting business metrics and indicators for success.
• Analyze and solve business problems at their root, stepping back to understand the broader context.
• Identify, prioritize and communicate key areas for service and business improvement along with key metrics.
Troubleshoot, diagnose, reproduce (if needed), and fix operational issues in analytics pipelines.



A day in the life
Keys to success in this role include exceptional program management, strong communication and collaboration skills. The candidate needs to be able to coordinate across multiple work streams, and be able to communicate clearly appropriate triggers and actions.

BASIC QUALIFICATIONS

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLOOKUP) at an advanced level
•5+ years of hands-on experience in technical support, data engineering, business analytics, or related field
•5+ years of experience working with and extracting data from relational databases (SQL)
•3+ years of experience troubleshooting and working with tech to debug technical systems
• Ability to dive deep into data, analyze trends and identify problems
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams (tax, compliance, legal, PR, seller communications etc.)
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
•Experience scripting in modern programming languages (Python)
•Experience working with business intelligence solutions (e.g., Amazon QuickSight, Tableau, Power BI,)
• Experience building processes, project management, and schedules


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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