Program Manager - Ops Excellence, Amazon Flex

Amazon; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Program Manager for its Amazon Flex team in London to enhance customer and driver experiences within logistics. The ideal candidate will lead process improvements and manage key business metrics in a dynamic environment. This role requires advanced skills in Excel and project management with a strong focus on collaboration across tech and non-tech teams.

Qualifications

• Experience working cross functionally with tech and non-tech teams.
• Experience driving process improvements and using data for metric determination.
• Experience in project management and defining program requirements.

Responsibilities

• Own key business metrics including quality, driver experience, and cost.
• Create new projects and mechanisms to launch across the UK network.
• Drive alignment across stakeholder teams to improve metrics.

Skills

Excel (Pivot Tables, VLookUps)

SQL

Stakeholder management

Program management

Job description

DESCRIPTION

At Amazon, we strive to be Earth's most customer-centric company, where people can come to find and discover anything they might want to buy online. Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

Amazon Flex is continuing to build a high paced and lean team to implement and expand new initiatives across our network to improve speed, customer and driver experience, while reducing cost-to-serve. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed Program Manager as part of Flex Operational Excellence.

You will be responsible for driving new projects and process improvements to improve the customer experience, driver experience, and cost within our logistics networks.

Responsibilities:
- Responsible for ownership of key business metrics including quality, driver experience, and cost.
- Responsible for creating new projects and mechanisms to launch across the UK network.
- Responsible for driving alignment across stakeholder teams to work towards metric improvements through joint projects and goals.
- Responsible for working with tech partners to deploy new features across the UK network.
- Responsible for defining the roadmap for future years for product and process improvements.
- Responsible for owning programs to unlock future speed programs.

BASIC QUALIFICATIONS

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
- Experience using data and metrics to determine and drive improvements

PREFERRED QUALIFICATIONS

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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