Program Operations Specialist Back-Up Care

Bright Horizons Children's Centers; City of Westminster; Hybrid; USD 50,000 - 58,000; Full time

Job summary

Join an innovative company recognized as one of the best places to work, where you will play a crucial role in supporting the Back-Up Care Program. As a Back-up Care Program Specialist, you will engage with clients, ensuring their needs are met with tailored solutions. This hybrid role combines in-person collaboration with remote flexibility, offering a dynamic work environment. You'll leverage your customer service expertise to enhance program operations and contribute to meaningful projects that support families and workplaces. If you thrive in a collaborative atmosphere and are passionate about making a difference, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

Paid Holidays

Sick Time

Vacation Time

Qualifications

• 1 to 4 years of experience in customer service or sales preferred.
• Ability to prioritize tasks effectively and pay attention to detail.

Responsibilities

• Support Back-Up Care marketing and sales to clients.
• Conduct detailed coverage analysis for launching clients.

Skills

Customer Service

Sales

Client Relations

Attention to Detail

Communication Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Word

Excel

Job description

Do you enjoy documentation and projects? Are you interested in working for one of FORTUNE Magazine's "100 Best Companies to Work for"? We'd love to talk to you about our Back-up Care Program Specialist role.

As the Back-up Care Program Specialist you will serve as internal support for the Back-Up Care Operations and Growth Team to ensure client needs are understood, vetted and ready to be executed within program guidelines. This role is responsible for Back-Up Care marketing and sales support to current and prospective clients.

This Hybrid role requires in-person work at our Westminster, CO office.

Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

RESPONSIBILITIES

• Complete demographic program provider matches and conduct match analysis for potential clients.

• Use system and programmatic knowledge and expertise to strategize with internal customers to come up with custom solutions to meet client needs related to their demographic data. Includes, but not limited to, developing custom reports, using mapping technology to create maps and presentations, and in depth analysis and presentation of client data.

• Act as an active participant in the work of the Back-Up Care Program team, suggesting and implementing other vehicles and topics for communication to external constituents.

• Provide general support maintaining Back-Up Care materials - update center lists, BrightWeb, Back-Up Care Brief (internal document), other documentation as needed.

• Support Back-Up Care Program team on program projects and initiatives; projects could be of either a technical or programmatic nature. Support these efforts through active participation in meetings, meeting minute's management, follow-up on assigned tasks and coordination of deliverables to ensure timelines are met.

• Conduct detailed coverage analysis for all launching clients; communicate results and executive summary of findings to all internal constituents including Provider Relations and the Back-Up Care Program Manager.

• Participate in the Back-Up Care RFP process through information gathering, document editing and overall Back-Up Care response coordination.

• Become established as the subject matter expert on the Bright Horizons Back-Up Care Program, in addition to the Additional Family Supports component.

• Provide back-up and administrative support as needed to respond to requests for information on program details.

• Manage special projects as assigned.

Minimum Requirements:

• 1 to 4 years of experience with customer service, sales, client relations and/or account management preferred

• A high school diploma or equivalent

Additional Requirements

• Attention to detail and ability to prioritize

• Microsoft Office skills, Word and Beginner Excel at a minimum

• Proven ability to communicate effectively, both written and verbally

• Excellent customer service attitude and skills

Compensation:

The annual salary for this position is between $50,000 - 57,500 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80hours of vacation time per year based on full-time schedule(vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 5/30/25.

Life at Bright Horizons:

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.