Operations Control - Regulatory Lead

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Operations Control - Regulatory Lead, London

Client:

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

56813637a388

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Overview

The purpose of this role is to ensure the business unit’s operations are conducted within the legal and regulatory framework, thereby protecting the company’s reputation and reducing the risk of regulatory penalties. The role is key for ensuring a three lines of defence model is effectively operating and requires a strong business partnering approach to enable the effective delivery of the business strategy. The role remit covers the 1st line control environment and governance approach for the Gallagher Specialty division and how this aligns to the wider GGB-UK approach whilst being appropriate for the business.

How you'll make an impact

• Operational Support: To provide day-to-day support and guidance to operational teams on regulatory matters. This includes answering queries, providing advice, and ensuring that regulatory requirements are understood and followed.
• Regulatory Change: To support the delivery of major Regulatory Change programmes and own the delivery of smaller Regulatory Change projects.
• Regulatory Compliance Implementation: Implementing and maintaining compliance with regulatory requirements within the business unit. This includes ensuring that policies, procedures, and controls are in place and adhered to.
• Delivery of Operational Control Plan: To ensure 1st line Operational Control activity is achieved in line with the agreed delivery plan.
• Advisory Role: To advise business leaders and other stakeholders on the operational impact of regulatory matters and compliance issues.
• Stakeholder Communication: To communicate regulatory requirements and compliance status to stakeholders within the business unit.
• 2nd Line Engagement: To work closely with the 2nd Line Compliance function to understand new or changing regulatory requirements and the potential impacts to Gallagher Specialty.
• Continuous Improvement: To continuously improve processes and controls within the business to support adherence to Regulatory requirements in a way that still supports commercial growth. This includes identifying areas for improvement and implementing best practices.
• Risk Management: To identify, assess, and mitigate regulatory risks within the business. This includes conducting regular risk assessments and developing strategies to manage and reduce potential conduct risks.
• Training and Awareness: To educate employees on regulatory requirements and policies. This involves developing and delivering training and communications.
• Operational Control Team Oversight: To support the Managing Director of Operational Controls as deputy as well as in the day-to-day management of the team including workload and people management as the need arises.
• Monitoring and Reporting: To continuously monitor business activities to ensure compliance with regulatory standards. This includes conducting regular reviews, and reporting any non-compliance issues to senior management.

About You

• A degree-level education or its equivalent is desired.
• Professional insurance qualification is desired.
• Solid understanding of FCA regulations and their applicability to general insurance – ideally in a Specialty business.
• Knowledge of general insurance products, services, and classes of insurance including underlying legal principles and practices.
• Demonstrates a strong understanding of operational practices and techniques and governing regulations.
• Risk management & Regulatory exposure – ideally within insurance, broking or underwriting environments; Significant experience of operationalising regulatory requirements and changes is essential.
• Experience of implementing Consumer Duty, PROD or Brexit changes desirable.
• Business acumen experience in commerciality and risk awareness.
• Ability to build rapport, establish credibility and to engage and influence stakeholders at all levels, internally and externally.
• People development and management experience essential.
• Results-oriented mind-set with a drive for growth.
• High degree of self-awareness and self-management.
• Excellent oral and written communication skills.
• Experience of working in a global, matrix-managed organisation, with the utmost integrity and confidentiality.
• Eligible to work in the UK.
• Ability to travel as the need arises.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Other benefits include: Three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, Critical illness cover, Discounted gym membership, Season ticket loan, Access to a discounted voucher portal, Emergency back-up family care, and many more…