Program Manager, Scheduling (Fulfillment & Operations)

Amazon; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon is seeking a Programme Manager to help shape the future of our Transportation Services. You will plan, implement, and improve initiatives across operations, collaborating with colleagues across departments to design and deliver scalable solutions.

In this role you’ll rely on data and metrics to drive improvements, lead a multidisciplinary team, manage stakeholders, and define standards to ensure successful programmes that support Amazon’s speed and reliability.

Qualifications

• Bachelor’s degree or Advanced degree.
• Experience using data and metrics to determine and drive improvements.
• Advanced Excel and SQL skills.
• Cross-functional work with tech and non-tech teams.
• Experience influencing senior leaders and stakeholders.
• Experience leading large-scale programs/projects.
• Strong English written and verbal communication.

Responsibilities

• Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables.
• Use data to understand operational challenges and create continuous improvement initiatives.
• Work with multiple departments to identify and share best practices.
• Lead multidisciplinary teams within a programme environment to drive progress.
• Manage stakeholders and internal processes, and define standards.

Skills

Data-driven decision making

Advanced Excel

SQL

Cross-functional collaboration

Stakeholder influence

Program management leadership

English communication

Education

Bachelor’s degree or Advanced degree

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

• Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
• Use data to understand operational challenges and create continuous improvement initiatives
• Work with a variety of other Amazon departments to identify and leverage best practices
• Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
• Manage stakeholders and internal processes, and define standards

A day in the life

As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation. You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Basic Qualifications

• Bachelor’s degree, or Advanced degree
• Experience using data and metrics to determine and drive improvements
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience influencing senior leaders/stakeholders
• Experience leading large-scale programs/projects
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Advanced or master's degree
• Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
• Experience in conceptualising and implementing operational or supply-chain management improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.