Area Manager, Customer Fulfillment

Amazon; Chesterfield; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon in Chesterfield is seeking an Area Manager to keep our operations running smoothly, lead a team, and drive safety, quality and productivity across your site. You will ensure the site operates safely and efficiently, while guiding improvements and fostering a high-performance culture.

You will manage shifts, drive process improvements, and analyse performance against business objectives to raise quality of service and productivity.

Qualifications

• Experience in people management.
• Experience communicating clearly with leadership, stakeholders, and cross-functional teams.
• Experience using data to influence business decisions.
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses.
• Bachelor's degree in a related field.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

Skills

People management

Data-driven decision making

Communication skills

English proficiency

Cross-functional collaboration

Education

Bachelor's degree

Job description

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Experience in people management
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience using data to influence business decisions
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
• Bachelor's degree in a related field

Preferred Qualifications

• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience in warehouse operations and logistics or equivalent
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.