Program Manager - FTC, EU DSP Payments

Amazon.com, Inc.; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Program Manager for a 12-month fixed-term contract in the Last Mile DSP Payments team. You will dive into payments operations, learn the end-to-end processes, and work closely with a senior PM to understand how the bigger picture fits together.

You will execute payment tasks in your EU workstream, improve controls, and build Excel-based tools to streamline day-to-day activities. Travel to regional ops is possible.

Qualifications

• Advanced Excel skills including pivot tables and VLOOKUPs.
• Experience working cross-functionally with tech and non-tech teams.
• Bachelor's degree in business, engineering, operations, or supply chain.
• Experience supporting process documentation using data.
• Exposure to process improvement or standardization (internship, co-op, or project work).

Responsibilities

• Execute payment process tasks and improvements within your EU workstream under senior PM guidance.
• Strengthen financial controls and audit trails by examining checks, identifying gaps, and flagging issues promptly.
• Build Excel-based tools and trackers to reduce manual work in daily tasks.
• Investigate discrepancies by tracing data through upstream systems and collaborating with teammates to find root causes.
• Document workflows clearly so others can pick up, automate, or scale processes.
• Assist in capturing automation requirements by analyzing manual processes and identifying failure points.

Skills

Excel advanced pivots and lookups

Cross-functional collaboration

Data analysis

Process improvement

Education

Bachelor's degree in business, engineering, operations, or supply chain

Tools

SQL

Power Query

BI tools (Tableau/QuickSight)

Job description

Job ID: 10454840 | Amazon UK Services Ltd. - A10

This is a 12 months fixed-term contract. The Last Mile DSP Payments team wants a Program Manager who’s ready to dive in, get their hands dirty, and learn payments operations from the inside out. EU DSP Payments moves more than €1B a year across 9 countries — and you’ll get a real, bounded piece of that world to call your own. Think of it as your training ground with teeth: a defined workstream (a payment type, a market, a process) where you’ll build genuine expertise, working closely with a senior PM who’ll show you how the bigger picture fits together.

Key job responsibilities

• Get hands-on executing payment process tasks and improvements within your assigned EU workstream — fuel, incentives, or a focused set of markets — with a senior PM in your corner


• Sharpen existing financial controls and audit trails by digging into checks, spotting gaps, and flagging issues fast


• Build Excel-based tools and trackers (pivot tables, VLOOKUPs, basic Power Query) that take the manual grind out of day-to-day work


• Chase discrepancies within your area, tracing data through upstream systems and partnering with senior teammates to nail the root cause


• Document how things actually work — clearly enough that someone else could pick it up, automate it, or scale it


• Help capture requirements for automation by getting close to the manual process and spotting exactly where it breaks

A day in the life

• You’re sharp with Excel — pivot tables and VLOOKUPs are your bread and butter, and you’re hungry to pick up Power Query


• You like structure and you bring it — when something’s messy, you want to be the one organizing it, not just observing it


• You communicate clearly and proactively — your manager and stakeholders always know where things stand


• You’re a fast learner who doesn’t need everything spelled out twice — new systems and workflows excite you, not intimidate you


• You’re open to travel — getting face time with regional ops teams is part of how you’ll grow


• You keep your cool under deadline pressure, especially during peak periods

Bonus points for

• curiosity about SQL


• interest in BI tools (QuickSight, Tableau)


• a second European language

Basic Qualifications

• Experience in Excel with advanced proficiency (pivots, lookups, etc.)


• Experience working cross-functionally with tech and non-tech teams


• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics


• Experience supporting process documentation using data


• Some exposure to process improvement or standardization (internship, co-op, or early-career project work counts)

Preferred Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field


• Experience in a highly analytical, results-oriented environment with cross functional interactions


• Experience leading projects across multiple stakeholders


• Exposure to project tracking or basic schedule management.


• Self-starter energy — coursework or self-directed learning in SQL or data analysis

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