Program Manager, Enterprise Change Management (ECM)

LGBT Great; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Northern Trust is hiring an ECM Program Manager to lead enterprise Change Management initiatives within a global financial services context. You will govern programs, manage budgets, and align with governance standards across multiple business units and regions.

The role requires collaboration with the ECM PMO, OCM, and senior leadership to ensure timely delivery, risk management, and stakeholder engagement. Applicants must have UK work eligibility.

Qualifications

• Excellent organizational and communication skills.
• Experience leading complex programs with continuous improvement.
• Execution-oriented with ability to achieve targets.
• Influence with problem solving and strong business sense.
• Ability to forecast budgets and manage risk at scale.
• Experience in global, cross-functional environments.

Responsibilities

• Create, drive and administer ECM program governance and standards.
• Lead facilitation of ECM solutions across programs and BUs.
• Set benchmarks, measure success and drive improvements.
• Mobilize teams and manage scope, schedule and budget.
• Monitor risks, dependencies and financials with governance frameworks.
• Collaborate with OCM to ensure effective communications at go-live.
• Escalate issues and implement mitigation strategies promptly.

Skills

Organizational skills

Communication

Program governance

Risk management

Budget forecasting

Stakeholder management

Cross-functional collaboration

Education

BS/BA degree in relevant field

CAPM/PMP certification a plus

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

In our journey to Strengthen Resiliency, Northern Trust has created an Enterprise Change Management (ECM) group comprising of an ECM Governance and Oversight team, Program Management Office (PMO) and Organizational Change Management (OCM) Team. Together, the Enterprise Change Management (ECM) group will align with industry standards and regulatory expectations – standardizing a risk-based approach, tailoring change capabilities to risk level, centrally providing the change framework and standards, enabling with technology, monitoring standard adherence and tracking performance and outcomes.

An ECM Program Manager will be a part of the ECM PMO and is responsible for the strategy, oversight, governance and execution of the ECM framework on programs and projects that meet the ECM thresholds as determined by the intake process. As Program Manager, responsibilities include managing scope, schedule, budget and resources via standardized governance frameworks, oversight, risk and dependency management, financial tracking, OKR/KPI monitoring, scope monitoring, and controlled change management processes as well as promoting communication and education.

The Program Manager will collaborate closely with program partners on the specific program/project to which they are assigned, Senior Leadership, and fellow members of the ECM. This position reports to the Global Practice Lead – Enterprise Change Management group.

Job Description

Major Duties :

• Responsible for creating, driving, and administering ECM program governance program management standards. Responsible to lead facilitation of ECM solutions to a range of programs/projects across BUs, regions, complexity levels, and verticals.
• Determine benchmarks and measurements of success for each program; utilize information for continuous improvement toward program goals.
• Mobilize teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk.
• Conduct program management with initiative planning design, build and transition for the program
• Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks.
• Proactively manage program/project risks and dependencies within the program and across the organization.
• Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies.
• Hold teams accountable and perform effective decision making.
• Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go-live.
• Ensure risk, legal, procurement, compliance and upstream/downstream applications have proper levels of involvement in the program/project.
• Facilitate processes and proper documentation / sign-off is completed per the governance standards.
• Assess budget, track forecast, actuals and Quarterly allocations.
• Proactively escalate observations pertaining to under/over-spending and work to propose mitigation tactics in order to stay within the intended budget.
• Collaborate with Productivity Office to ensure proper data is captured, assess and maintained during Annual and Quarterly Planning. Assist in monitoring and responding to ECM demands.
• Manage the communication and execution plans to implement new ECM program offerings with broader enterprise.
• Contribute to the continuous improvement on ECM processes, standards, and templates.

Knowledge:

• Excellent organizational and communication skills
• Experience leading complex programs and process with evidence of continuous improvement along the way
• Execution-oriented with an affinity toward setting and achieving targets
• Strong ability to influence and utilize personal courage
• Capable of consulting with senior leaders and leveraging problem solving skills
• Sense of urgency, risk-awareness, and understanding of the ‘why’ behind managing high‑stakes initiatives
• Ability to form meaningful relationships with business partners and external vendors
• Ability to accurately plan, manage and forecast budget
• Ability to write and assess strong, metrics‑drive business cases and apply prioritization methods
• Experience working in a global, cross‑functional environment

Experience:

• BS/BA degree in relevant field preferred
• Experience in global financial services preferred
• Minimum of 5-7 years of experience in a project or program management role at a complex organization
• Experience in organizational, results‑driven transformations
• CAPM or PMP is a plus but not required

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail].

Work Authorization

Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.