Program Manager, Enterprise Change Management (ECM)

079 NT Management Services Limited; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Northern Trust in the United Kingdom seeks an ECM Program Manager to lead strategy, oversight and governance of the ECM framework across programs and projects that meet threshold criteria. You will manage scope, schedule, budget and resources within standardized governance, collaborating with program partners, senior leaders and the ECM team to drive results.

This role requires strong communication, organizational skills and experience in large-scale financial services programs.

Qualifications

• Excellent organizational and communication skills.
• Experience leading complex programs with evidence of continuous improvement.
• Execution-oriented with an affinity toward setting and achieving targets.
• Capable of consulting with senior leaders and leveraging problem-solving skills.

Responsibilities

• Create, drive, and administer ECM program governance and management standards.
• Lead facilitation of ECM solutions across programs and projects.
• Determine benchmarks and measures of success for each program; drive continuous improvement.
• Mobilize teams and drive implementation per governance standards.

Skills

Organizational skills

Program leadership

Influence & problem-solving

Communication skills

Education

BS/BA degree in relevant field

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Enterprise Change Management (ECM)

In our journey to Strengthen Resiliency, Northern Trust has created an Enterprise Change Management (ECM) group comprising of an ECM Governance and Oversight team, Program Management Office (PMO) and Organizational Change Management (OCM) Team. Together, the Enterprise Change Management (ECM) group will align with industry standards and regulatory expectations – standardizing a risk-based approach, tailoring change capabilities to risk level, centrally providing the change framework and standards, enabling with technology, monitoring standard adherence and tracking performance and outcomes.

ECM Program Manager Overview

An ECM Program Manager will be a part of the ECM PMO and is responsible for the strategy, oversight, governance and execution of the ECM framework on programs and projects that meet the ECM thresholds as determined by the intake process. As Program Manager, responsibilities include managing scope, schedule, budget and resources via standardized governance frameworks, oversight, risk and dependency management, financial tracking, OKR/KPI monitoring, scope monitoring, and controlled change management processes as well as promoting communication and education. The Program Manager will collaborate closely with program partners on the specific program/project to which they are assigned, Senior Leadership, and fellow members of the ECM. This position reports to the Global Practice Lead – Enterprise Change Management group.

Job Description

• Responsible for creating, driving, and administering ECM program governance program management standards.
• Responsible to lead facilitation of ECM solutions to a range of programs/projects across BUs, regions, complexity levels, and verticals.
• Determine benchmarks and measurements of success for each program; utilize information for continuous improvement toward program goals.
• Mobilize teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk.
• Conduct program management with initiative planning design, build and transition for the program.
• Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks.
• Proactively manage program/project risks and dependencies within the program and across the organization.
• Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies.
• Hold teams accountable and perform effective decision making.
• Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go‑live.
• Ensure risk, legal, procurement, compliance and upstream/downstream applications have proper levels of involvement in the program/project.
• Facilitate processes and proper documentation / sign‑off is completed per the governance standards.
• Assess budget, track forecast, actuals and quarterly allocations.
• Proactively escape observations pertaining to under/over‑spending and work to propose mitigation tactics in order to stay within the intended budget.
• Collaborate with Productivity Office to ensure proper data is captured, assess and maintained during annual and quarterly planning.
• Assist in monitoring and responding to ECM demands.
• Manage the communication and execution plans to implement new ECM program offerings with broader enterprise.
• Contribute to the continuous improvement on ECM processes, standards, and templates.

Knowledge & Experience

• Excellent organizational and communication skills.
• Experience leading complex programs and process with evidence of continuous improvement along the way.
• Execution‑oriented with an affinity toward setting and achieving targets.
• Strong ability to influence and utilize personal courage.
• Capable of consulting with senior leaders and leveraging problem‑solving skills.
• Sense of urgency, risk‑awareness, and understanding of the ‘why’ behind managing high‑stakes initiatives.
• Ability to form meaningful relationships with business partners and external vendors.
• Ability to accurately plan, manage and forecast budget.
• Ability to write and assess strong, metrics‑driven business cases and apply prioritization methods.
• Experience working in a global, cross‑functional environment.
• Experience: BS/BA degree in relevant field preferred.
• Experience in global financial services preferred.
• Minimum of 5‑7 years of experience in a project or program management role at a complex organization.
• Experience in organizational, results‑driven transformations.
• CAPM or PMP is a plus but not required.

Working with Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies!

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Work Authorization Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

Reasonable Accommodation

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail]. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Philanthropy

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Terms and Conditions

Candidate Privacy Notice. California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S). Transparency in Coverage Disclosure – North America.

EEO Statements

• APAC/INDIA EEO STATEMENT: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
• Canada EEO STATEMENT: Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
• EMEA EEO STATEMENT: It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
• USA EEO STATEMENT: It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

EEO Know Your Rights

EEO Know Your Rights (U.S).