Program Manager, Central Operations, AMZL Japan

Amazon; Sheffield; On-site; GBP 42,000 - 62,000; Full time

Job summary

Amazon is seeking a Program Manager for Central Operations in Sheffield to lead complex last-mile delivery processes. The role requires strong management skills, analytical thinking, and a proactive approach to problem-solving. Successful candidates will engage with cross-functional teams and contribute to strategic program definitions and improvements.

Qualifications

• 2+ years of employee and performance management experience.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Define the program's mission, vision, and objectives.
• Oversee gaps between teams, processes, and systems.
• Identify and mitigate risks before they become roadblocks.

Skills

Employee Management

Process Improvement

Analytical Skills

Education

Bachelor's degree or equivalent

Job description

Program Manager, Central Operations, AMZL Japan

Central Operations (CO) is a team that explores new approaches and ways of working at Amazon Logistics, delivering scalable solutions for running increasingly complex and growing last-mile delivery networks. The CO is responsible for the critical processes of last mile delivery, such as Route planning, Scheduling and Forecasting, On Road Management, and has a vision to continually transform the way we do this in a scalable manner.

We are looking for Program Manager to join our team and drive improvements to the processes and technology used within Central Operations (CO). Program Manager must be able to excel and grow in a new team with high ambiguity. In this role, you will think big, develop original ideas, and directly influence and collaborate with the Transportation team, Last Mile Tech team, Operations, and business development teams to further expand Central Operations also responsible for developing strategic approaches.

More Information (Japanese Only)
・Department: Last Mile(AMZL)
・Job:Project Management
・Location:Tokyo Office



Key job responsibilities
• Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Oversee gaps between teams, processes and systems
• Identify and mitigate risks (before they become roadblocks)
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

About the team
The Last Mile Execution team, to which the Central Operations (CO) belongs, is a very unique team consisting of three teams: Planning, Analytics, and Central Operations. This is a exciting team as we have a lot of cross-functional responsibility from planning to execution, but at the same time, each team's process design and changes require careful assessment. In this role, Program Manager will have the opportunity to experience the joy of working in a team, communicating and persevering to achieve results.

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

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