Program Manager, CAT

Amazon; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Amazon is seeking a Program Manager to coordinate global supply chains and collaborate with Operational, Program, and other teams to optimise programs and reduce costs while improving customer experience. You will analyse data, define operating models, and drive end-to-end projects with multiple stakeholders.

The role emphasizes problem solving, data-driven decisions, and effective communication. Based in the UK, this position offers exposure to international logistics and a chance to influence

Qualifications

• Bachelor's degree or equivalent.
• Experience in analytical, results-driven environments with cross-functional interaction.
• Strong problem-solving abilities with tight deadlines.
• Experience using data and metrics to drive improvements.
• Proficiency in SQL and Excel at a moderate/advanced level.

Responsibilities

• Define program and operating models for business.
• Analyse data to improve efficiency across programs.
• Partner with teams to advise on operational challenges.
• Support planning and organization of complex projects.
• Create innovative data-driven solutions.
• Enhance performance and influence stakeholder change.
• Act as SME, supporting teams and partnerships.
• Analyse KPIs and identify opportunities to reach targets.
• Communicate findings clearly, verbally and in writing.

Skills

Analytical mindset

Cross-functional collaboration

Problem solving

Experience with data and metrics

SQL

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Amazon's Program Manager plays a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Program Manager, you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Program teams and everything in between. You'll help us optimise our programs to make our customer experience even better and our business more energy and cost efficient.

Key job responsibilities

• Define Program and operating models for business
• Analyse and interpret data to improve efficiency across programs and multiple operations
• Partner with teams to advise on and manage operational challenges
• Support the planning and organisation of complex projects
• Create short- and long-term innovative solutions using data and research to address wider challenges in your organisation.
• Enhance operational performance and influence change needed from Stakeholder teams.
• Act as a Subject Matter Expert, supporting teams and contribuiting to reliable and trustful partnership with internal Stakeholders.
• Analysing complex data to explain KPIs performance and identify opportunities to achieve higher targets.
• Communicate findings and proposals in a clear and compelling way verbally and in written.

A day in the life

Being a Program Managers for Amazon involves lots of problem solving. You'll work with a number of teams to navigate challenges as and when situations impact our network. You'll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives.

As a Program Managers, you'll need to help with both on-the-ground tasks and more tactical work. No two days will be the same. You could spend one day helping to define our Programs and operating models and the next assisting with a site’s resource plan for a busy period. Having so much variety in your role means you'll be able to learn something new every day.

About the team

Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Experience in complex problem solving, and working in a tight schedule environment
• Experience implementing process improvementsExperience experience using data and metrics to measure impact and determine improvements
• Knowledge of SQL and Excel at a moderate or advanced level

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.