Program Manager - Carrier Management, Global Logistics Exports

Amazon Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon is seeking a Program Manager within the EU Exports Team to optimize carrier performance and governance across multiple lanes and regions.

You will own end-to-end relationships with 3PL carriers, drive KPI-based improvements, and build scalable processes to support peak readiness and new carrier launches. Collaboration with cross-functional teams will be essential to deliver against strategy.

Qualifications

• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL.
• Experience working cross-functionally with tech and non-tech teams.
• Experience defining program requirements and using data/metrics to determine improvements.
• Experience in program or project management.
• Fluency in Spanish (speaking, reading, writing).

Responsibilities

• Own end-to-end carrier relationships across multiple lanes and regions, including governance and operations.
• Deliver KPIs for destination service, perform root cause analysis, and drive solutions.
• Own the carrier management component of EU Exports Operations Peak Readiness Plans and ensure timely readiness.
• Build scalable processes, tools and mechanisms to improve operational excellence and support new carrier launches.
• Mentor junior team members and analyze data to inform strategic business decisions.

Skills

Excel advanced

SQL

Cross-functional work

Program management

Spanish fluency

Job description

Amazon is looking for a Program Manager to join the Amazon EU Exports Team within Global Logistics. The EU Exports Team builds, manages, and operates a global logistics network that enables B2C cross border shipments from anywhere in the world, delivering to customers cost effectively. This role sits within Carrier Management: a function focused on continuously improving the service levels, capacities, and costs of our logistics service providers to ensure customer promises are maintained.

As a Program Manager in Carrier Management, you will own carrier relationships end to end, managing operational performance and performance governance across multiple lanes and regions. You will deliver against defined KPIs, driving root cause analysis and implementing solutions independently. You will own the carrier management component of EU Exports Operations Peak Readiness Plans, build scalable processes and tools, and partner with senior leadership to execute against defined strategy. You will use data to inform decisions, clear blockers, and drive timely outcomes across cross functional teams including delivery experience, procurement, and network engineering.

This role represents a critical function within EU Exports: continuously improving the service levels, capacities, and costs of our logistics service providers to ensure customer promises are maintained.

Key job responsibilities

• Own end to end relationships with 3PL carriers including performance governance, operational management across multiple lanes and regions, and supporting procurement with data inputs for contract negotiations
• Deliver against defined KPIs for destination service, conducting root cause analysis, designing solutions, and driving implementation across cross functional teams
• Own the carrier management component of EU Exports Operations Peak Readiness Plans, coordinating resources and ensuring readiness to timelines
• Build scalable processes, tools, and mechanisms that raise the bar for operational excellence, and deliver against the team strategy including new carrier launches and capabilities
• Mentor junior team members, contribute to team development, and gather and analyse data to inform strategic business decisions

Basic Qualifications

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Speak, write, and read fluently in Spanish

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.