Program Manager

Plexus; Kelso; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Bespoke development plans

Private medical insurance

Enhanced pension contributions

Life assurance

Cycle to Work scheme

33 days annual leave

Job summary

Plexus is seeking a Program Manager to lead the Customer Focus Team and manage day-to-day customer relationships. This role acts as the voice of Plexus to the customer and the voice of the customer to Plexus, ensuring delivery commitments are met and value is co-created.

The candidate will drive improvements in customer service, leverage financial metrics for risk mitigation, and develop the team through coaching and succession planning.

Qualifications

• Bachelor’s degree required.
• 2 years of related experience required; 2+ years preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Engage and lead the Customer Focus Team, ensuring understanding of program contracts/goals and empower decision making.
• Lead engagement with customers regarding delivery commitments, quarterly reviews, site visits and PPV/NRE negotiations.
• Drive systematic improvements in customer service and satisfaction aligned with Plexus 5Es and Core Values.
• Use financial metrics to identify risks and variances and take actions to mitigate them.
• If applicable, lead and coach direct reports to uphold Plexus Core Values and develop talent.

Skills

Team Leadership

Customer Focus

Program Management

Education

Bachelor's degree

Job description

About us

At Plexus, our vision is to help create the products that build a better world. By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market.

Visit Plexus.com to learn more about our unwavering commitment to our vision.

Living Our Values

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Our values unite and guide us in everything that we do.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As part of our team, you’ll do impactful work within an inclusive environment where everyone works together to achieve extraordinary outcomes. You’ll be empowered to reach your full potential through managing your own personalised development plan and access to our learning and development programs.

Purpose Statement

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus’ 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• A minimum of a Bachelor’s is required.
• Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications

• N/A

Physical Requirements

• N/A

Travel Requirements

• N/A

Your Rewards and Wellbeing

• Growth: Bespoke development plans and volunteer time off
• Health: Private medical insurance, Employee Assistance Program and vision care
• Wealth: Enhanced pension contributions, life assurance, and group income protection
• Lifestyle: Electric Vehicle and Cycle to Work schemes, plus 33 days of annual leave