Program Manager

World Wide Technology; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

World Wide Technology seeks an experienced Program Manager to oversee complex, cross-functional programs. You will drive scope, schedule, and cost, develop governance, and report progress to senior stakeholders.

Lead cross-functional teams, manage risk, and ensure alignment with business goals. The role requires strong leadership and budgeting expertise within a technology environment.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum 5 years progressive experience in program management.
• PMP certification is preferred.

Responsibilities

• Plan, create and manage program-level budgets and cost.
• Define scope, schedule and governance for projects within the program.
• Communicate escalations and manage stakeholder expectations.
• Monitor risks and issues with regular governance reviews.
• Lead cross-functional teams and mentor project managers.
• Maintain weekly status and program roll-up reporting.

Skills

Program management

Budgeting

Forecasting

Communication

MS Office

MS Project

Education

Bachelor’s Degree in Arts/Sciences (BA/BS)

Education/experience alternative

Tools

MS Project

MS Office

Job description

Job Responsibilities

• Cost Management
  • Effectively and proactively plan, create and manage program-level budgets.
  • Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.
  • Monitor, manage and if applicable, communicate all push, pull, split etc. activity and how it impacts the overall program financials
  • Able to track project metrics, forecast future trends and manage change.
  • Support monthly P&L reporting with account team and regional management.
  • Accountable for Empower financial accuracy across all sub projects.
• Scope & schedule Management
  • Review and understand the scope of all projects under the program.
  • Ensure SOW reviews are performed for each project under the program.
  • Adequate understanding of the contract process, lead times and responsibilities.
  • Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.
  • Ensure that a full schedule is established, documented and maintained weekly by the PM team for each project in the program.
  • Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.
  • Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.
• Communication Management
  • Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.
  • Define the criteria and processes for managing and communicating escalations.
  • Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.
  • Ensure sub-project Project Managers are working effectively with respectively Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.
• Risk Management
  • Monitor and report on risks, issues and situations that are impeding program progress
  • Take a proactive approach in addressing issues to avoid escalations
  • Responsible for ensuring all sub project risks and issues are reported in Empower, managed to resolution or closed
  • Responsible for including risk and issue status and escalation in regular governance reviews
• Stakeholder Management:
  • Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.
  • Serve as program trusted advisor.
  • Regularly monitor stakeholder feedback and adjust communication plan as needed.
  • Demonstrates the highest-level of customer care and delight.
  • Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.
• Leadership
  • Responsible for development of a program strategy and plan and translate that to the delivering team.
  • Communicate effectively to key stakeholders with regards to the health and progress of the program.
  • Represent WWT's interest in a professional and effective manner - while still maintaining a trusted and respected relationship.
  • Communicate and lead in a way that Inspires and directs the team to a common goal.
  • Motivate and set reasonable and clear roles, responsibilities and objectives for the team to obtain the highest performance possible.
  • Use a proactive approach to problem resolution and conflict, takes charge and makes decisions when needed."

Education

Education Level

Education Details

Req

Pref

And/Or

Bachelor’s Degree in Arts/Sciences (BA/BS)

Related Field

X

A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

Experience

Req

Pref

A minimum of 5 years' progressive experience in a related field

X

Licenses and Certifications

Licenses/Certifications

Req

Pref

And/Or

Project Management Professional (PMP) certification through Project Management Institute (PMI)

X

Knowledge, Skills, and Abilities

• Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.
• Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends and manage change.
• Excellent understanding of the contract process with the ability to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.
• Ability to work independently and aggressively track to project timelines.
• Strong communication skills (written, verbal, and presentation).
• Strong MS office skills (Excel, PowerPoint, Outlook, etc.).
• Proficiency in working with project management software, i.e.: MS Project.
• Must have strong presentation and relationship building skills.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.