Program Director

Sapiens International; Uxbridge; Remote; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned Program Director to lead customer relationships and drive business growth. This pivotal role requires a strategic thinker with over 10 years of management experience in software solutions, particularly within the insurance sector. The Program Director will oversee project delivery, manage P&L, and ensure customer satisfaction while leading a high-performing team. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this is your chance to make a significant impact in a forward-thinking company.

Qualifications

• 10+ years of management experience in service delivery within a global software solutions company.
• Proven experience of leading international clients and managing complex software solutions.

Responsibilities

• Manage customer relationships and ensure customer satisfaction.
• Drive business growth by identifying new opportunities with existing customers.
• Ensure timely and quality delivery of operations and projects.

Skills

Management Experience

Agile Methodology

Client Relationship Management

Problem-Solving Skills

Communication Skills

Education

Bachelor's Degree

Master's Degree

Job description

Program Director

Location: Uxbridge, GB

Sapiens UK is seeking a seasoned software Project Manager/Program Director to join our ever-expanding team of insurance technology software professionals.

Our ideal candidate will be a business executive who understands and can manage the delicate balance of ensuring the profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized.

This role has been identified as the central most significant and senior role at the heart of Sapiens’ customer-facing operations. The effective and efficient execution of this role governs the overall business performance of the company and hence is seen as critical to its success. You will have ultimate responsibility for the customer, and, although cooperation and teamwork are required, it is the Program Director who has the final authority regarding customer-facing matters.

Location: Ideally candidates will be from Cardiff or within a reasonable commutable distance, however, we will consider remote (within UK) who are an excellent match.

Please note we are not offering Visa/relocation support.

About the role …

You will have four main areas of responsibility:

1. Customer Relationship Management: Responsible for the well-being of long-term customer relationship and customer satisfaction. The aim is to be valued by the customer as a trusted advisor and a reliable focal point for business and systems issues.
2. Growth Management: Driving constantly to grow the business with the customer by identifying and promoting business opportunities where Sapiens’ added value is needed. Penetrating new segments within existing customers.
3. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens’ operations, solutions, and projects. You will work hand in hand with the delivery managers to optimise delivery.
4. P&L Management: Manage the P&L with the customer and be responsible for meeting the AOP targets, continuously focusing on lowering the total cost of ownership for the customer.

What you need to succeed …

• 10+ years of management experience (staff and budget responsibility) in service delivery within a global enterprise software solutions company. A background of working within Life & Pensions Insurance industry will be a big advantage.
• Familiar with Agile methodology.
• Proven experience of leading international clients and engagement teams through the delivery of complex software solutions.
• Proven experience of growing business with existing customers both hands-on and by leading a team of account managers.
• Excellent client relationship management skills and the ability to play a trusted advisor to C-level customer executives.
• Proven track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines.
• Seasoned manager with the ability to hire, mentor, coach and develop a globally dispersed high performing Professional Services team.
• Experience of working within a fast-paced environment.
• Excellent problem-solving skills.
• Excellent communication skills (additional languages are an advantage).
• Ability to be able to travel to meet with the client in Edinburgh as and when required, and some occasional international travel may also be required.

About us:

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens’ robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers’ compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.