Program Director

Tata Consultancy Services; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company, Tata Consultancy Services, is looking for a Program Director to lead their e-commerce transformation program in London. This role requires a strategic mindset, strong analytical and leadership skills, and a deep understanding of the retail and e-commerce landscape. You will oversee cross-functional teams and ensure successful program delivery, making a significant impact on the company's growth and customer satisfaction.

Benefits

Competitive salary packages

Pension

Health care

Life assurance

Access to training resources

Discounts within Tata network

Qualifications

• Experience managing large B2C eCommerce Transformation Programs.
• Proven success in multi-channel e-commerce programs.
• Strong analytical, project management, and leadership skills.

Responsibilities

• Lead development and execution of e-commerce roadmap.
• Manage program timelines, budgets, and KPIs.
• Drive continuous improvement through customer insights.

Skills

Retail and eCommerce background

Program Management

Analytical skills

Leadership skills

Stakeholder management

Tools

Commerce Tools

Shopify

Magento

Salesforce Commerce Cloud

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Program Director

Job Type: Permanent

Location: London, United Kingdom

We have the perfect role for you – Program Director.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

The Role

Strategic E-Commerce Program Director will lead the planning, execution, and optimization of Retailer e-commerce transformation program. This role oversees cross-functional teams, manages large-scale digital commerce programs, and ensures the seamless delivery of e-commerce transformation phases. scalability, customer-centricity, and sustainable growth in a competitive market

Your responsibilities:

• Lead the development and execution of the e-commerce roadmap in alignment with transformation roadmap planned during the strategy phase.
• Manage program timelines, budgets, and KPIs to ensure effective delivery and ROI.
• Drive continuous improvement through customer insights, A/B testing, and analytics.
• Monitor emerging trends and technologies in e-commerce and digital retail.
• Lead vendor and platform evaluations, integrations, and partnerships.
• Ensure compliance with privacy, security, and regulatory standards.

Your Profile

Essential skills/knowledge/experience:

• Experience with strong Retail and eCommerce background
• Large B2C eCommerce Transformation Program Management experience is must.
• Proven success managing multi-channel e-commerce programs at scale.
• Strong analytical, project management, and leadership skills.
• Experience with major e-commerce platforms (e.g., Commerce Tools, Shopify, Magento, Salesforce Commerce Cloud).
• Experience in various modules within eCommerce like CIAM, Payment, OMS, and demonstrated experience in the transformation
• Familiarity with web analytics, CDPs, and CMS tools.
• Excellent communication and stakeholder management abilities.

Desirable skills/knowledge/experience: (As applicable)

• Familiarity with agile methodologies. Experience in B2B and B2C commerce environments
• Knowledge of SEO, SEM, CRM, and digital analytics tools

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.