Program Coordinator

Salix; Manchester; Hybrid; GBP 37,000 - 50,000; Full time

Job summary

A leading company focused on sustainability is seeking a project delivery officer in Manchester. This role involves supporting clients to ensure successful project completion while supervising a small team. The ideal candidate will build strong client relationships and manage projects valued up to £150m, contributing to the company's commitment to tackling climate change.

Benefits

28 days annual leave

Contributory pension scheme

Cycle-to-work scheme

Public transport support

Access to an Employee Assistance Program

Supported training and development budget

Qualifications

• Experience in client support and supervisory roles.
• Ability to manage multiple projects simultaneously.
• Strong communication and relational skills.

Responsibilities

• Monitor project progress and report risks and issues.
• Build and maintain excellent client relationships.
• Supervise 1-2 Client Support Officers.

Skills

Client Relationship Management

Project Management

Team Supervision

Risk Management

Job description

12 Month Fixed Term Contract

Manchester - 1 day per week in the office

About us

We’re Salix and we’re on a mission to help save the planet. We enable and inspire organisations in the public and private sectors to achieve their ambitious net zero targets and create better places to live and work. We’re passionate about our work and proud to be on the journey with them.

We deliver government funding schemes to support councils, schools, housing associations, hospitals and universities boost their energy efficiency, reduce their impact on the environment, save money and remove households from fuel poverty. We work with the UK government and the devolved administrations in Scotland and Wales. As well as managing the funding schemes, we provide professional advice, expertise and support to grant recipients throughout all stages of their projects.

We also offer insight, intelligence and influence by sharing knowledge and lessons learnt from project delivery to help improve future schemes and policy development. We were created in 2004 and have been growing ever since. We now employ 200 people. Our principal office is in Manchester and we have a base at Canary Wharf in London.

If you share our passion for addressing the urgent challenge of climate change and contributing to the UK's ambitious decarbonisation goals, we want to connect with you!

About the role:

You will be part of one of Salix’s programme delivery teams reporting to a Programme Manager and supervising 1-2 Client Support Officer(s). You will support clients through the lifecycle of their project delivery to successful completion, ensuring they comply with funding requirements, and have responsibility for reporting on any delivery risks to your team. You will do this by building strong client relationships and being their first port of call for any queries. You will support the delivery of around 20 projects with a combined value of £50m and supervise 1-2 Client Support Officer(s) in delivering their projects. You will also support the Programme Manager in monitoring a scheme of value of up to £150m consisting of 50-150 projects.

Key Responsibilities:

• Work with and support clients (whether they are Local Authorities, NHS Trusts, Universities, Colleges, Schools, Central Govt. departments, etc.) to support them in successfully completing their projects to the agreed scope, timelines and to Salix requirements.
• Monitor clients’ project progress, and report any risks and issues, and ensure data on these is kept accurate and up to date through Salix client relationship management systems.
• Facilitating the client’s development of timely and accurate payment forecasts for their project, and supporting them through the payments’ process, ensuring they provide relevant and accurate evidence to support their claims.
• Preparing contractual agreements for clients’ projects initiation and ensure they understand their requirements in receiving Salix funds.
• Build and sustain excellent client relationships and engage with key project personnel to support them in successfully completing their projects.
• Align with the Salix values and working principles to support the strong company culture and positively represent the organisation.
• Work as part of a team to deliver Salix annual business plans, supporting the delivery of DESNZ, Scottish and/or Welsh Governments’ policy objectives.
• Support the continuous improvement and development of Salix processes and systems to ensure they are up to date and best serve the needs of our clients, funders and the company.
• Actively participate in wider activities that support the growth and development of the company.
• Being open to learning and development opportunities.
• Supervise a small team of staff (Client Support Officers) delivering Salix programmes.
• Support the Programme Manager in the performance management of their team.
• Take responsibility for key processes that support the delivery of all projects managed by the team.
• Support the Programme Manager in the preparation and presentation of reports for Senior Managers on progress towards targets and individual work programmes.

What We Offer

• 28 days annual leave.
• Contributory pension scheme.
• Cycle-to-work scheme.
• Public transport support.
• Access to an Employee Assistance Program.
• Supported training and development budget.