Program Associate

Clinigen Group; Weybridge; On-site; GBP 26,000 - 38,000; Full time

Job summary

Clinigen Group in Weybridge is seeking a Program Associate to support Directors and Managers with monitoring and reporting across client portfolios, maintain strong client relationships, and ensure timely stock provision.

You will be the main client contact for order status updates and reporting requirements, monitor progress against KPIs and regulatory needs, and escalate issues to the operations team as needed.

Qualifications

• Experience in a customer service or coordination role.
• Business-fluent English.
• Hands-on experience with Microsoft Outlook and Microsoft Excel.
• Eligibility to work in the UK.

Responsibilities

• Monitor and report across client and program portfolios.
• Help manage and maintain client relationships as a dedicated Program Associate.
• Monitor program progress against specifications, client KPIs, and regulatory requirements.
• Act as the main contact for clients and affiliates regarding order status updates and reporting requirements.
• Monitor program inventory and coordinate with clients to ensure stock availability.
• Escalate operational issues and support their resolution with the operational team.

Skills

Customer service

Coordination

English fluency

Tools

Microsoft Outlook

Microsoft Excel

CRM software

Order Management software

Job description

Clinigen is a global specialty pharmaceutical services company focused on helping deliver medicines securely to patients worldwide. The purpose of this role is to:

• Support Program Directors and Program Managers with monitoring and reporting across client and program portfolios.

• Help manage and maintain client relationships as a dedicated Program Associate.

• Monitor program progress against specifications, client KPIs, and regulatory requirements.

• Act as the main contact for clients and affiliates regarding order status updates and reporting requirements.

• Monitor program inventory and coordinate with clients to ensure sufficient, timely stock provision.

• Escalate operational issues and support their resolution with the operational team.

Required Experience

• Experience in a customer service or coordination role.

• Business-fluent English.

• Hands-on experience with Microsoft Outlook and Microsoft Excel.

• Eligibility to work in the UK.

Preferred Experience

• Familiarity with CRM software.

• Experience with Order Management software.

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards