Program & Account Manager: Customer Programs Lead

XLI Corporation; Rochester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

XLI Corporation in the United Kingdom seeks a Program Manager to oversee customer programs within a contract manufacturing environment, guiding projects from quote to production and delivery. You will coordinate engineering, production, quality, and supply chain teams, monitor KPIs, manage risks, and ensure on-time delivery, quality, and profitability.

The role requires strong communication, scheduling discipline, and a focus on continuous improvement.

Qualifications

• Experience with ERP/MRP systems and production planning tools.
• Strong customer-facing communication and relationship management skills.
• Ability to manage multiple programs and shifting priorities in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for assigned customer accounts, managing all program-related communication.
• Lead programs from RFQ/quote through launch, production, and ongoing support.
• Review customer requirements and ensure accurate flow-down to internal teams.
• Develop and manage program timelines, ensuring alignment with delivery expectations.
• Coordinate cross-functional teams including engineering, production, quality, supply chain, and scheduling.
• Monitor KPIs, including on-time delivery, quality, and cost performance.
• Identify risks and implement mitigation plans.
• Manage engineering and schedule changes and customer-driven demand fluctuations.
• Support quoting activities with cost and lead time inputs.
• Track program financial performance including margins and cost overruns.
• Lead regular internal and customer-facing program review meetings.
• Drive continuous improvement initiatives related to process efficiency, cost reduction, and customer satisfaction.

Skills

ERP/MRP systems

Production planning tools

Customer-facing communication

Program management

Multi-project management

Job description

XLI Corporation in the United Kingdom seeks a Program Manager to oversee customer programs within a contract manufacturing environment, guiding projects from quote to production and delivery. You will coordinate engineering, production, quality, and supply chain teams, monitor KPIs, manage risks, and ensure on-time delivery, quality, and profitability.

The role requires strong communication, scheduling discipline, and a focus on continuous improvement.