Professional Services Team Manager - Forward Deployed Consulting

Userc Dehradun; Greater London; Hybride; GBP 90 000 - 120 000; Plein temps

Résumé du poste

monday.com in London is seeking a Professional Services Team Manager to lead Forward Deployed Consultants delivering AI-enabled workflows for customers. You will drive project scope, timelines, and outcomes, partnering with Customer Success, Sales, and Partners to ensure successful implementations.

Ideal candidates bring 5–10 years in professional services, 3–5+ years in people management, and a proven ability to scale delivery while maintaining high-quality results.

Qualifications

• 5–10 years in Implementation or Professional Services, in SaaS or tech consulting.
• 3–5+ years of people management experience.
• Experience with project management, CRM, service desk, or collaborative tools.
• Experience delivering AI-related implementations.
• Able to advise clients on integrating AI capabilities.
• Strong stakeholder navigation across orgs.
• Process-focused with scalable delivery mindset.
• Ability to estimate delivery effort and craft statements of work.
• Excellent communication and collaboration.

Responsabilités

• Lead and grow a team of Forward Deployed Consultants.
• Ensure high-quality, on-time delivery of multiple projects.
• Coach and mentor team members with data-driven performance feedback.
• Recruit, hire, and train new team members.
• Build programs to drive process improvements and scale delivery.
• Collaborate with Customer Success, Sales, and Partners to ensure success.
• Translate department strategy into actionable initiatives.

Connaissances

Project management

CRM

Service desk

Collaborative work management

AI implementations

AI tools

Stakeholder management

Process improvement

SOW estimation

Leadership

Communication

Outils

CRM software

Service desk software

Project management software

Description du poste

# Professional Services Team Manager - Forward Deployed ConsultingMonday.comvia ArbeitnowLondonFull TimePosted 4 hours agoNewUKApply for this job Free · you will be taken to the employer's application page## Key detailsLocation: LondonJob type: Full TimeSalary: Not disclosedPosted: 18 Oct 2026 (4 hours ago)Region: UKSource: ArbeitnowWork mode: On-site / as per employer## Job description**About** **monday.com**monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organisations work and outpace their competition.**About the group / About the team**monday.com's team is growing and we are looking for a Professional Services Team Manager to join our team in London! In this role, you will lead and grow a team of Forward Deployed Consultants responsible for implementing the monday.com's AI Work platform for our customers. Your team is responsible for advising and consulting with customers to build and optimise solutions using monday.com products. We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes.**About the role:*** Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity* Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch* Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.* Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.* Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.* Drive the strategy to onboard, enable, and expand usage and revenue with customers.* Maintain accountability for team operations and the KPIs used to measure the team’s success* Recruit, hire and train new team members.* Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale**Requirements:*** 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms* 3-5+ years of people management experience* Extensive experience with project management, CRM, service desk, and/or collaborative work management software* Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects* Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions* Ability to successfully navigate complex organisational structures (internal and external)* Comfortable transforming department strategy into tactical initiatives and executing on them* Process-focused and metrics-driven (desire to instil a process that can scale)* Experience estimating delivery effort and creating Statements of Work* Highly effective communication and interpersonal skills* An amazing team player who can collaborate with multiple internal and external stakeholders.