Professional Services Manager

Acora One; Norwich; Presencial; GBP 55 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days leave + bank holidays

Your birthday off

Enhanced parental leave

Company Pension

Private medical

Cycle to work scheme

Employee assistance programme

Endless learning opportunities

Resumo da oferta

Acora One in the United Kingdom is seeking a Professional Services Manager to lead the delivery of professional services across Azure platform implementations, security, and business continuity projects. You will align client outcomes with budget and time constraints while mentoring teams.

As a member of the management team, you’ll shape service offerings, support pre-sales, and drive improvements. The role requires strong leadership, analytical thinking, and a customer-focused approach.

Qualificações

• Experience leading complex, client-facing professional services projects.
• Proven track record of delivering on time and to budget.
• Strong knowledge of ISO 9001 and ISO 27001 frameworks.
• Excellent time management and organisational skills.
• Hands-on leadership and people development experience.
• Strong analytical and problem-solving abilities.

Responsabilidades

• Oversee delivery of Professional Services.
• Manage departmental time utilisation.
• Refine service delivery processes for efficiency and scale.
• Forecast resource requirements and capacity planning.
• Analyze KPIs, budgets, and project status.
• Escalation point for delivery concerns and coaching.
• Provide regular training and support to the team.
• Represent services in client meetings and reviews.
• Complete NCs and IOs for services.

Conhecimentos

ISO 9001

ISO 27001

Leadership

Project management

Client-facing experience

Time management

Communication

Analytical skills

Ferramentas

Microsoft 365

Azure

Azure Virtual Desktop

Descrição da oferta de emprego

Job Title: Professional Services Manager

Engagement: Full-time, permanent

About the role

As a Professional Services Manager, your primary responsibility is to ensure the successful implementation and execution of professional services to our clients. These span across traditional engineering projects such as Microsoft Azure platform implementation and on-premise infrastructure upgrade, into Cyber Security operations, such as MFA enablement projects and Business Continuity consultancy. You and your teams will work closely with clients across various industries to understand their goals, tailor solutions, and ensure successful project outcomes. Internally, you’ll support pre-sales efforts, enable customer success, and continuously improve service offerings.

You will ensure that all projects and small works are scheduled and delivered on time, within budget, and to the highest standards of quality and customer satisfaction. You will be accountable for departmental revenue targets, resource planning, and performance against SLAs and KPIs.

This role is a line management role, but you will also be required to demonstrate technical leadership and develop solutions to the issues which may develop whilst the team are working on complex projects and tailoring tech solutions for our clients. Line management responsibilities will see you influence and guide team members on best practice to support their development, directly impacting the efficiency and continuous improvement of service delivery across the teams.

This role requires a balance of strategic vision, operational discipline, and hands‑on leadership. The ideal candidate is customer‑focused, analytical, and skilled at managing multiple projects and priorities.

As a member of the Management Team, you will work cohesively with other managers to ensure company initiatives are being met and contribute ideas and solutions to continue making improvements.

What you’ll do

• Overall management of the delivery of Professional Services
• Take responsibility for departmental time utilisation
• Evaluating and refining service delivery processes to improve efficiency, scalability, and client satisfaction
• Managing the capacity model and forecasting resource requirements
• Data analysis and reporting on KPIs, resource, project status,
• Ensuring that departmental budgets are met
• Acting as escalation point for team members or customer concerns relating to delivery of works
• Provide regular training and support to develop the team’s skills
• Represent the professional services function in client meetings and strategic reviews
• Complete NCs and IOs relating to delivery of professional services
• Complete monthly 1-1s and bi‑annual career conversations
• Manage department staffing levels, accounting for shift patterns and holidays
• Liaise with other departments and managers to seek and implement company improvements

What you’ll bring

• Strong understanding of ISO 9001 and ISO 27001 frameworks
• Proven experience in a management or leadership role
• Excellent time management and organisational skills
• Proven track record of managing complex, client‑facing projects and delivering successful outcomes
• Extensive hands‑on experience with Microsoft desktop and server operating systems
• Solid practical knowledge of firewalls, network switches, and IP networking
• In‑depth experience with Microsoft 365 and Azure technologies, including Azure Virtual Desktop (AVD)
• Demonstrated experience in developing and implementing company policies and procedures
• Strong leadership presence with the ability to inspire and guide teams
• Excellent verbal and written communication skills
• High level of commercial awareness and business acumen
• Highly organised with the ability to manage multiple priorities effectively
• Proactive approach to problem‑solving with strong analytical skills
• Demonstrated enthusiasm for IT and emerging technologies
• Collaborative team player with the ability to build strong working relationships
• Commitment to continuous improvement and professional development
• Adaptable and responsive to changing business needs and environments

What we offer

• 25 days leave + bank holidays
• Your birthday off
• Enhanced parental leave
• Company Pension
• Private medical
• Cycle to work scheme
• Employee assistance programme
• Endless learning opportunities

Who we are

Acora One is a trusted UK technology partner dedicated to helping small and medium‑sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.

Our values

• #1 Be the best you can be
• #2 We do what we say
• #3 Together we win

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora Group

Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!