Professional Services Manager

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic leader to spearhead the growth of its professional services division. This exciting opportunity involves building and managing a world-class team, delivering high-quality consultancy and project services, and driving digital transformation for clients. You will play a pivotal role in shaping the future of the organization, ensuring financial success while fostering a culture of excellence and customer satisfaction. If you thrive in a fast-paced environment and are passionate about leading teams to success, this role is perfect for you.

Qualifications

• Experience leading Professional Services teams in a Managed Service Provider.
• Strong technical knowledge of Microsoft technologies and cloud offerings.

Responsibilities

• Recruit and develop a world-class professional services team.
• Lead project delivery and consultancy implementation for customers.
• Manage financial success and revenue targets for the organization.

Skills

Leadership in Professional Services

Project Management

Microsoft Technologies

Prince2 Agile Methodology

Communication Skills

Cloud Solutions Knowledge

Data Processing Skills

Tools

Agile Software Platforms

Job description

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You will partner across the organisation to lead, build, and scale a professional and consultancy services business within a bold, fast-moving, transparent, and values-led Managed Service Provider, enabling customer and company success.

You will work closely with the Transputec PMO to ensure timely, budget-conscious, and quality delivery of products while building motivated, communicative, and effective project teams.

This is a new role offering an exciting opportunity to create, shape, and transform a service from the ground up.

Duties and Responsibilities

• Recruit, hire, develop, and retain a world-class professional services team capable of delivering both standard and highly customized environments.
• Manage a team of professional service engineers, consultants, Solutions Architects, and other members as required.
• Establish clear structures, processes, and playbooks to deliver top-tier consultancy and project services focusing on quality, budget, and customer satisfaction.
• Lead the delivery of project, consultancy, and digital transformation services, overseeing resource management, technical delivery, and operational success metrics.
• Implement initiatives to improve project quality, reliability, and repeatability.
• Achieve financial targets for the Professional Services organization, including bookings, revenue, project margins, revenue per employee, and billable days.
• Ensure the delivery of the agreed monthly non-recurring revenue target.
• Collaborate with Service Delivery and Sales teams to identify opportunities within existing customer accounts.
• Maintain monthly and quarterly revenue forecasts through regular completion and approval of consultant bookings and timesheets.
• Manage project transitions into managed services when applicable.
• Mitigate financial risks of project overruns by securing early commercial cover for change requests and reworks.
• Provide escalation support for project issues and blockers.
• Manage third-party suppliers and subcontractors, including sourcing, onboarding, coordination, and cost control.
• Participate in customer project pre-engagement, initiation, sprint and backlog planning, and governance meetings.

Skills/Attributes Required

• Prior experience leading Professional Services teams in a fast-paced Managed Service Provider and IT consultancy serving multiple clients.
• Proven experience managing, leading, and delivering professional or consulting services to external clients.
• Experience building and leading teams in a growing, dynamic environment.
• Experience scaling a professional services business.
• Strong administration and data processing skills.
• Practical knowledge of Prince2 Agile methodology.
• Understanding of project-based billing schemes, including fixed price, milestones, and time & materials.
• Technical expertise in Microsoft technologies, including Modern Workplace and Azure.
• Familiarity with other PSA and Agile software platforms.
• Excellent communication and interpersonal skills, with the ability to convey technical solutions to diverse audiences.
• Extensive knowledge of hybrid and public cloud offerings (AWS and/or Microsoft) and infrastructure solutions.