Senior Professional Services Manager

TN United Kingdom; Ruddington; Remote; GBP 60,000 - 100,000; Full time

Job description

Role Purpose

UK-HOMEBASED

Ideagen is the invisible force behind many things we rely on every day — from keeping airplanes soaring in the sky to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. Ideagen is the silent teammate that works behind the scenes to help those who make our lives safer and better.

Every day, millions of people are kept safe using Ideagen software. We have offices worldwide, including in America, Australia, Malaysia, and India, with diverse and exciting roles.

Ideagen values recruiting diverse and talented individuals to create an inclusive community. We are committed to empowering colleagues to maximize their potential and express their unique characteristics, experiences, and knowledge to achieve their ambitions.

We are seeking a dynamic and strategic Senior Professional Services Manager to lead our Professional Services Department. This leadership role involves ensuring the delivery of high-quality services aligned with client needs and contributing to the company's success. The Senior Manager will oversee teams and senior staff, develop strategic goals, enhance client relationships, identify new business opportunities, and manage resources and budgets across projects. The role also focuses on risk management, mentoring managers, driving service innovation, and representing the department in senior management meetings.

Responsibilities

1. Leadership and Team Management: Lead and manage multiple teams and senior staff. Mentor and coach managers to foster a high-performing environment.
2. Strategic Development: Develop and implement strategic goals and initiatives. Drive improvement and innovation within the professional services function.
3. Client and Business Management: Manage client relationships at senior levels to ensure satisfaction and retention. Identify and pursue new business opportunities. Represent the department in senior management meetings and events.
4. Resource and Budget Management: Oversee resource allocation and budgets across projects. Ensure efficient use of resources to meet project and financial targets.
5. Risk Management: Manage risks and issues across the department to minimize impacts.

Skills and Experience

1. Multi-tasking and Pressure Handling: Proven ability to handle multiple priorities and work effectively under pressure.
2. Project and Team Management: Extensive experience managing complex professional services projects and teams.
3. Market and Competitor Insight: Deep understanding of market trends and the competitive landscape.
4. Business Development and Financial Acumen: Strong skills in business development, sales, and commercial awareness. Ability to manage budgets and resources efficiently.
5. Communication and Presentation: Exceptional skills in communication and presenting at senior levels.
6. Influence and Negotiation: Ability to influence and negotiate effectively with C-suite executives.
7. Leadership and Strategic Thinking: Visionary leadership with strategic thinking skills to advance the department and company.