Professional Services Engineer

Millgate; Sheffield; On-site; GBP 55,000 - 60,000; Full time

Job summary

Millgate in Sheffield is seeking a Senior Technical Services Engineer to design, scope, implement, and support complex IT solutions for clients and internal systems. The role combines consultancy, infrastructure design, project delivery, major incident management, mentoring, and knowledge sharing across Microsoft technologies, networking, cloud platforms, cybersecurity, and infrastructure solutions.

You will lead technical engagements, drive best practices, and mentor junior engineers while

Qualifications

• Experience delivering infrastructure and cloud projects.
• Proven MSP/PS environment background.
• Strong Microsoft 365 and Azure implementation experience.
• Experience leading technical projects and managing major incidents.
• Excellent troubleshooting and problem-solving skills.
• Strong client-facing communication and consultancy skills.
• Experience producing technical designs and project documentation.

Responsibilities

• Engage with clients to understand objectives, requirements, challenges and risks.
• Conduct discovery workshops and site assessments.
• Produce designs, proposals, statements of work and implementation plans.
• Recommend tech solutions aligning with client requirements and best practices.
• Support pre-sales with technical guidance and solution architecture.
• Identify opportunities for service improvement and cloud adoption.
• Lead delivery of complex infrastructure and transformation projects.
• Deploy, configure and migrate M365, Azure, hybrid cloud, network and security environments.
• Manage infrastructure upgrades, system replacements and cloud migrations.
• Ensure on-time, in-scope delivery to high technical standards.

Skills

MSP/PS background

Microsoft 365

Azure implementation

Major incidents mgmt

Client-facing consulting

Technical design

Documentation

Driving licence

Certifications

Cybersecurity certs

Project delivery

Job description

Salary: £55,000 - 60,000 per year

Requirements

• Significant experience delivering infrastructure and cloud projects.
• Proven experience working within a Managed Service Provider (MSP) or Professional Services environment.
• Strong Microsoft 365 and Azure implementation experience.
• Experience leading technical projects and managing major incidents.
• Excellent troubleshooting and problem-solving skills.
• Strong client-facing communication and consultancy skills.
• Experience producing technical designs and project documentation.
• Full UK driving licence.
• Microsoft certifications.
• Azure certifications.
• Cybersecurity qualifications.
• Project delivery or project management experience.

Responsibilities

• Engage directly with clients to understand business objectives, technical requirements, challenges, and risks.
• Conduct discovery workshops, site assessments, and technical reviews.
• Produce high-quality technical designs, proposals, statements of work, and implementation plans.
• Recommend technology solutions that align with client requirements and best practices.
• Support pre-sales engagements by providing technical guidance and solution architecture expertise.
• Identify opportunities for service improvement, infrastructure optimisation, security enhancement, and cloud adoption.
• Lead the delivery of complex infrastructure and transformation projects.
• Deploy, configure, and migrate Microsoft 365 environments, Microsoft Azure services, hybrid cloud solutions, network infrastructure, security technologies, and server and storage platforms.
• Conduct infrastructure upgrades, system replacements, and cloud migrations.
• Ensure projects are delivered on time, within scope, and to the highest technical standards.
• Produce detailed implementation documentation and handover materials.
• Act as the technical lead for Priority 1 and business-critical incidents.
• Take ownership of complex escalations from Service Desk and Engineering teams.
• Coordinate technical response activities during major incidents.
• Perform root cause analysis and implement preventative measures.
• Provide clear communication and updates to internal stakeholders, management, and clients.
• Drive service restoration whilst maintaining excellent customer experience.
• Support the design, maintenance, and continual improvement of our internal IT infrastructure.
• Assist with internal technology strategy, security initiatives, and systems optimisation.
• Promote adoption of best practices, automation, and standardisation across the business.
• Contribute to business continuity and disaster recovery planning.
• Act as a role model for engineers across the organisation.
• Provide mentoring, coaching, and technical guidance to junior and mid-level engineers.
• Support the development of technical standards, procedures, and best practices.
• Assist with onboarding and capability development of engineering staff.
• Encourage a culture of continuous improvement and professional development.
• Produce clear, professional, and accurate technical documentation.
• Maintain project records, diagrams, implementation notes, and knowledge base articles.
• Ensure all activities align with our company policies, industry standards, and customer requirements.
• Support compliance with ISO 9001, Cyber Essentials, information security controls, and operational processes.

Technologies

• Azure
• Cloud
• Incident Management
• Support
• Microsoft 365
• Network
• Security
• Office 365
• DevOps

More

We are a Technical Services / Professional Services team based in Sheffield, with travel to customer sites as required. Our Professional Services Engineer role is a senior technical specialist position focused on designing, scoping, implementing, and supporting complex IT solutions for clients and our internal business systems. We combine technical consultancy, infrastructure design, project delivery, major incident management, mentoring, and knowledge sharing, and were looking for a proactive, customer-focused individual with strong expertise across Microsoft technologies, networking, cloud platforms, cybersecurity, and infrastructure solutions.