Professional Services Engineer

TN United Kingdom; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Professional Services Engineer in Leicester to provide technical expertise and customized solutions to clients. This role involves understanding client needs, deploying products, and ensuring successful integration. The ideal candidate will have a strong technical background, excellent communication skills, and experience in delivering complex solutions. Join a dynamic team focused on maximizing client value and satisfaction.

Qualifications

• Proven track record of delivering complex technical solutions.
• Strong technical knowledge of the company's product or service.

Responsibilities

• Understanding client needs and designing customized solutions.
• Installing and configuring company products in client environments.
• Providing training to clients on product usage.

Skills

Problem Solving

Communication

Analytical Skills

Tools

Ansible

Terraform

Google Cloud Platform

Job description

Social network you want to login/join with:

Professional Services Engineer, Leicester

Client:

G4S

Location:

Leicester

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

fb2109e8be36

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

To provide technical expertise to clients in implementing and customizing the products and services, offering tailored solutions. Ensuring successful integration within the clients' existing systems and focusing on maximizing the value clients receive from the products & services.

Key Responsibilities/Accountabilities

• Understanding client needs, gathering requirements, and designing customized solutions to address specific challenges.
• Installing, configuring, and deploying company products or services in client environments.
• Assisting with data transfer from existing systems to the new solution.
• Integrating the company's product with other client systems and applications.
• Identifying solutions to improve application availability and stabilize customer experience.
• Providing training to clients on how to use the product effectively.
• Diagnosing and resolving technical issues that arise during implementation or post-deployment.
• Overseeing project timelines, deliverables, and ensuring successful project completion.
• Staying current with the latest product features, industry trends, and best practices.
• Serving as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive maximum value from our product.
• Conducting regular progress updates, status meetings, and post-implementation reviews with clients to ensure satisfaction and identify areas for improvement, serving as the point of contact for client escalations.
• Collaborating with development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
• Working closely with the development team and responsible for coding automation of deployment, monitoring, and resiliency.
• Having strong technical knowledge of the company's product or service.
• Possessing excellent communication and presentation skills.
• Demonstrating problem-solving and analytical skills to resolve technical issues.
• Having a customer service orientation to build strong client relationships.
• Ability to work independently and as part of a team.

Skills and Knowledge

• Proven track record of delivering complex technical solutions, specifically with endpoint security products.
• Knowledge of web technologies, APIs, and data integration techniques.
• Solid understanding of system architecture, network protocols, and Google Cloud Platform.
• Experience with infrastructure security.
• Experience supporting troubleshooting of SaaS-based security and/or endpoint agent technologies.
• Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies.
• Experience with server configuration automation (Ansible / Terraform).