Professional Services Consultant - ICE

Clinisys; Woking; On-site; GBP 50,000 - 75,000; Full time

Job summary

Clinisys is hiring to implement the ICE Application across healthcare organisations in the UK. You will configure ICE workflows to optimise order communications, requests, and results reporting, and align with customer needs.

The role requires 2–5 years of order communications experience, willingness to travel, and a driving licence. You will engage with AI-enabled delivery tools and adhere to governance and data protection standards.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience with clinical systems such as ICE/LIMS or similar healthcare applications is desirable.
• 2–5 years Order communications experience.
• Ability to travel throughout the UK and possibly abroad; driving licence.
• Knowledge of AI technologies and how to leverage them in delivery.

Responsibilities

• To implement the Clinisys ICE Application and modules in healthcare organisations as directed by the Project Manager.
• To configure ICE to enhance workflows for order communications and results reporting.
• To lead interfacing activities relevant to ICE, working with the customer.
• To support the functional development of the ICE Product and contribute to quality improvement initiatives.
• To apply responsible AI usage in delivery and customer engagements.

Skills

Order communications

AI in delivery

Travel willingness

Time management

Independent work

Customer service

Education

Bachelor’s degree

Tools

HL7

Rhapsody

XML

SQL

Job description

Building an AI-first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues- regardless of role or function - to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Role Description

• To implement the Clinisys ICE Application and associated modules into healthcare organisations and community care as directed by the Project Manager to satisfy customer and business requirements
• To act in a consultative role with the customer in configuring the Clinisys ICE Application to enhance the workflow of order communications, requesting, and results reporting
• To lead on interfacing activities relevant to ICE, working alongside the customer
• To be an instrumental element in the functional development of the Clinisys ICE Product
• To keep abreast of ongoing and future healthcare workflows, regulations, and technologies relevant to order communications and pathology requesting
• To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership
• Where applicable, to carry out project-based activity as directed to satisfy customer and business requirements

Responsibilities

• To comply with Clinisys codes of conduct and guidelines
• To understand, comply, and develop with customer and Clinisys procedures, working practices, and directives in a timely manner
• To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs
• To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS
• To be fully conversant with the functionality of the product of your discipline (ICE)
• To be conversant with the core functionality of all products
• Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives
• Use AI-enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries
• Apply and advocate responsible AI usage in delivery and customer engagements, aligned with Clinisys governance and data protection standards
• Consistently meet and sustain performance against utilisation targets
• Comprehend customer requirements as specified in the Project Initiation Document (PID)
• Make recommendations based on customer feedback regarding ICE software changes and enhancements
• Deliver relevant training courses for key users, as required
• Attend team meetings and training courses
• Be responsive to reasonable requests from line manager or project managers
• Contribute to and support team members and build knowledge base

Knowledge, Skills & Abilities

Skills needed to be successful

• Previous 2-5 years Ordercomms experience
• Equivalent standing or experience in sectors such as life sciences, public health, or clinical systems supporting order communications
• Ability to travel throughout the UK and where appropriate abroad
• Driving licence
• Working knowledge of Artificial Intelligence (AI) technologies and ability to leverage them in delivery
• Strong motivational skills and ability to deliver tasks in difficult circumstances
• Excellent verbal and written communication skills across technical and non-technical stakeholders
• High levels of commitment and ability to take action when necessary
• Ability and willingness to work independently
• Strong customer service skills
• Ability to create and deliver executive-level summaries and presentations

• IT knowledge including:
  • HL7
  • Integration products (e.g. Rhapsody)
  • Experience with XML or scripting (desirable)
  • Microsoft SQL skills
  • Awareness of interfacing between ICE, LIMS, and other clinical systems

Required Experience & Education

• Bachelor’s degree
• Experience within an IT/software provider organisation or implementation environment
• Experience working with or supporting clinical systems such as ICE, LIMS, or similar healthcare applications is desirable
• Moderate experience in a project management environment is desirable
• Any equivalent combination of education and/or experience providing the required knowledge, skills, and abilities may be substituted

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.