Professional Services Consultant

Itrs Insights; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Health Cover

Employee Assistance Programme

Pension

Enhanced Parental Leave

Travel Insurance

Life Assurance

Income Protection

Referral Bonus

Buy and Sell Holiday

Training Reimbursement

Job summary

Itrs Insights is seeking a Professional Services Consultant for their London HQ. This role involves managing client projects and improving service offerings. Candidates should have at least 12 months of ITRS Geneos expertise, 3 years in a client-facing position, and a strong technical background. The position offers a hybrid working schedule and a range of benefits including health insurance, training reimbursement, and more. Itrs is committed to diversity and inclusion in their workplace.

Qualifications

• Minimum 12 months of hands-on experience with ITRS Geneos.
• At least 3 years in a client-facing role.
• Minimum 3 years in a project-oriented, deadline-driven environment.
• At least 3 years in a technical IT role.
• Experience with one or more UNIX-based operating systems.
• Proficiency in at least one scripting language.
• Understanding of databases and SQL.
• Ability to explain complex ideas in a clear manner.
• Interest in new technologies and software.
• Willingness to participate in business analysis and project management.

Responsibilities

• Manage client-facing projects as part of a global team.
• Perform business analysis and facilitate workshops to gather client requirements.
• Design solutions based on client needs and user experience.
• Implement ITRS software as per project goals.
• Deliver product training to clients.
• Create service improvements for better effectiveness.

Skills

ITRS Geneos Expertise

Client-Facing Experience

Project & Time Management

Technical Background

Scripting & Automation

Database & SQL Knowledge

Problem-Solving & Communication

Fast Learner

Continuous Improvement

Client-Centric Approach

Education

Bachelor's Degree in IT or relevant field

Tools

UNIX-based operating systems

Scripting languages (Shell, Lua, Perl, Python)

Job description

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you– We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters– Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow– Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

The Professional Services Consultant will report to the Professional Services Team Lead. As part of the global team, you will manage client-facing projects. When not working on client projects, you will improve the services offered by Professional Services to meet the department and the wider organisation's goals.

This role offers a hybrid work schedule in our London HQ.

As a Professional Services Consultant, you will:

• Perform Business Analysis and workshop facilitation techniques to obtain client requirements and influence their behaviour.
• Design Solutions by identifying functional and user experience-based deliverables, and delivery methodology, based on agreed requirements.
• Perform Project and Client Management to delivery project outcomes.
• Hands‑on implementation of ITRS Software according to Project goals.
• Deliver client empowerment through the successful handover of all required collateral and knowledge to ensure clients use and grow our solutions post project closure.
• Deliver Classroom‑based product training to our clients.
• Create improvements to uphold and build the effectiveness of services, software and solutions delivered by Professional Services and ITRS as a whole.

Requirements

• ITRS Geneos Expertise:Minimum 12 months of hands‑on experience.
• Client‑Facing Experience:At least 3 years in a client‑facing role.
• Project & Time Management:Minimum 3 years in a project‑oriented, deadline‑driven environment.
• Technical Background:At least 3 years in a technical IT role.
• Operating Systems:Experience with one or more UNIX‑based OS.
• Scripting & Automation:Proficiency in at least one scripting language (Shell, Lua, Perl, Python, XML‑RPC.).
• Database & SQL Knowledge:Understanding of databases and SQL.
• Problem‑Solving & Communication:Ability to explain complex ideas in a clear, user‑friendly manner.
• Fast Learner:Interest in new technologies and software.
• Continuous Improvement:Improve processes and solutions.
Business & Project Management Interest:Willingness to participate in business analysis and project management.
• Client Engagement & Issue Resolution:Interest in managing client expectations and resolving issues.
• Client‑Centric Approach:Committed to delivering the best value and software experience to clients.
• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.