Products Support Engineer (Offshore)

TN United Kingdom; Fareham; On-site; GBP 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Produktsupport-Ingenieur, um ein Team zu verstärken, das sich auf elektrische Unterwasserrobotik spezialisiert hat. In dieser spannenden Rolle bieten Sie technische Unterstützung für Kunden weltweit, arbeiten an der Fehlersuche und Reparatur komplexer Systeme und tragen zur Produktentwicklung bei. Sie werden die Möglichkeit haben, Ihre praktischen Fähigkeiten in einem dynamischen Umfeld zu nutzen und an internationalen Projekten zu arbeiten. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Kundenbetreuung und technischen Unterstützung.
• Starker ingenieurtechnischer Hintergrund in Elektronik und Software.

Responsibilities

• Technische Unterstützung für Kunden via E-Mail, Telefon und vor Ort.
• Fehlerbehebung und Reparatur von elektro-mechanischen Systemen.

Skills

Kundenbetreuung

Elektrotechnik

Mechanik

Softwarekenntnisse

Digitale Elektronik

Netzwerkprinzipien

Job description

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Products Support Engineer (Offshore), Fareham

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Client:

SAAB Seaeye

Location:

Fareham, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

a6104a24cb4f

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Introduction

Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, with specialisations including software engineering, underwater robotics, radars, AI, and armed forces training.

As part of Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry enable us to deliver innovative solutions to complex challenges, anticipating future threats. We invest 23% of our annual revenue into research and development, collaborating with industry and academia.

Saab offers its employees opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally. We also value work-life balance for a fulfilling life beyond work.

Position overview:

An exciting opportunity to join Saab Seaeye’s product support team, supporting a range of electric underwater robotic products, including Saab Seaeye’s new electric work class vehicle (eWROV) and electric manipulator. The role complements the existing support team, focusing on electrical, electronic, and robotic systems.

Key accountabilities and responsibilities:

• Provide front-line technical support to Saab Seaeye’s global customers via email, phone, remote connections, and in person offshore, focusing on electrical manipulators and robotics.
• Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high-quality customer support.
• Perform hands-on fault finding and repairs of electro-mechanical systems.
• Support internal stakeholders such as the aftersales team.
• Share the emergency 24-hour support line with team members.
• Contribute to product development roadmaps for better serviceability and maintainability.
• Assist in developing support systems and tools.
• Work with the training team to update training materials, manuals, and the knowledge base based on support feedback.
• Assist with training customers and staff to ensure high product knowledge.
• Liaise with sales on issues affecting customer relations.
• Manage critical issues impacting customer relations.
• Travel internationally to customer and offshore locations at short notice for technical support.

General accountabilities and responsibilities:

• Use personal judgment and initiative to develop solutions to challenges in daily activities.
• Maintain proficiency in relevant IT and support systems.
• Act ethically, with integrity, and in the best interest of the business.
• Maintain professional relationships within and outside the team.
• Perform other duties as assigned by management.
• Manage time effectively to maximize productivity.

Health & Safety responsibilities:

• Ensure a clean, safe working environment in compliance with health and safety policies.
• Ensure equipment safety, including electrical testing and guards/interlocks.
• Act safely and responsibly, reporting hazards or violations.
• Wear and maintain PPE and workwear, reporting when replacements are needed.

Skills / Knowledge required

• Experience working with customers and providing support.
• Strong engineering background in electrical, electronics, software, and computer systems.
• Practical electrical and mechanical skills.
• Knowledge of digital electronics.
• Networking principles (Ethernet, fibre optics) desirable.
• Willingness to travel, including to remote offshore locations; offshore training provided if needed.

* The 24-hour emergency support line is for outside normal hours, with an average of 3-4 calls per week, monitored by a team of four.

** Offsite support visits are typically around six trips per year.