Productivity Engineer

University of South Wales; Pontypridd; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

University of South Wales in Pontypridd is seeking a Productivity Engineer to join the Productivity Team within IT Services. This full-time, permanent role operates on a hybrid basis with 1 day remote.

The successful candidate will support the delivery of productivity, automation and AI-enabled services, leveraging digital technologies to improve efficiency and user experience in line with university priorities.

Qualifications

• The role focuses on productivity, automation and AI-enabled services within IT Services.
• Engagement with stakeholders to streamline processes and drive efficiency.

Responsibilities

• Deliver productivity, automation and AI-enabled services to improve efficiency and user experience.
• Collaborate across IT Services to implement and maintain digital productivity solutions.

Job description

The University of South Wales is a vibrant and exciting place to work which offers a range of benefits including 35 days annual leave (plus bank holidays), Flexible working, Parental Leave, Childcare facilities, Sport facilities and an excellent pension.

A key enabler for the University’s 2030 strategy is operational transformation that states we will:

Support and take pride in our focused, talented, and ambitious staff.

Maintain an inclusive workforce, champion diversity, foster collaboration, and well-being.

Provide flexible, digitally enhanced environments to encourage innovative teaching, research & collaborative work practices.

Embrace effective and efficient service delivery to support long-term sustainability.

Grow and diversify our income to generate surpluses for re-investment in our core purpose.

We are seeking a highly motivated Productivity Engineer to join the Productivity Team within IT Services. This role will support the delivery of productivity, automation and AI-enabled services, helping to ensure digital technologies are effectively leveraged to improve efficiency, enhance user experience and support organisational priorities.

You will support the implementation, operation and continuous improvement of the university efficiency agenda through our productivity platforms, leveraging automation services and AI-enabled solutions, maximising value from technologies such as Microsoft 365, Power Platform and Copilot. Working closely with stakeholders across the University, you will help identify opportunities to streamline processes, improve productivity and support digitally enhanced teaching, learning and professional services.

Working collaboratively with colleagues across IT Services, you will implement, support and maintain digital solutions, ensuring services remain reliable, secure and aligned with organisational needs. You will contribute to the adoption of new technologies, share knowledge and best practice, and support the effective use of productivity, automation and AI capabilities across the University.

For an informal conversation about this post please contact Ryan Tyler, Deputy Director of Enterprise Systems, Data and Intelligence: [e-mail]

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.

Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW

USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.

We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.

If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.

We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.

Proud member of the Disability Confident employer scheme

Productivity Engineer

Company: University of South Wales

Hours: Full-time

Location: Pontypridd, CF37 1DL

Working pattern: Hybrid - 1 day remote

Job type: Permanent

Posting date: 5 Nov 2026

Closing date: 18 Nov 2026

Essential requirements

We are seeking a highly motivated Productivity Engineer to join the Productivity Team within IT Services. This role will support the delivery of productivity, automation and AI-enabled services, helping to ensure digital technologies are effectively leveraged to improve efficiency, enhance user experience and support organisational priorities.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.