Academic Support Officer

University of South Wales; Pontypridd; On-site; GBP 21,000 - 23,000; Full time

Job summary

University of South Wales is seeking a team of Academic Support Officers to ensure smooth operation of subject areas by providing essential administrative and operational support to Course Teams and Heads of Subject. You will manage key processes and support academic teams to deliver high-quality teaching and enrich the student experience.

The role is primarily based on our Cardiff site with flexibility to support across Treforest and Newport campuses.

Qualifications

• Excellent administrative and organisational skills.
• Strong problem-solving abilities.
• Proactive approach to work.
• Good understanding of university processes and procedures.

Responsibilities

• Provide administrative and operational support to Course Teams and Heads of Subject.
• Manage key administrative processes to support delivery of high-quality teaching.
• Support academic teams and contribute to a positive student experience.
• Work flexibly and collaboratively with campus teams, spending majority on campus during term time.

Skills

Administrative skills

Organisational skills

Problem-solving

Proactive approach

Job description

We are seeking applications to join a new team of Academic Support Officers within the Faculty of Business & Creative Industries. These roles will be essential in ensuring the smooth operation of subject areas by providing administrative and operational support to Course Teams and Heads of Subject. ASOs will manage key administrative processes and provide support to academic teams, enabling them to continue to deliver high-quality teaching and enriching the student experience.

This is an exciting opportunity to be part of a faculty-based administrative team, playing a key role in ensuring the effective delivery of courses and supporting the wider academic environment. ASOs will need excellent administrative and organisational skills, alongside strong problem-solving abilities, and a proactive approach. A strong understanding of University processes will be key to delivering high-quality support for subject areas. Post-holders will work flexibly and collaboratively while also taking initiative, ensuring that academic teams have the administrative foundation needed for effective course delivery.

Successful candidates will be mostly based at our Cardiff site but be required to work flexibly to provide support across our other campuses in Treforest and Newport. Duties and working patterns may vary according to service needs. Successful candidates will be required to spend a majority of time on campus during term time, with the option of hybrid working, in line with service needs.

These are full-time permanent posts.

For an informal conversation about this post please contact Lesley Pondevie ([e-mail]) Faculty of Business and Creative Industries

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.

USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.

We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.

If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.

We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.

Proud member of the Disability Confident employer scheme

Academic Support Officer

Company: University of South Wales
Salary: Meets national minimum wage
Hours: Full-time
Location: Pontypridd, CF37 1DL
Working pattern: On-site
Job type: Permanent
Posting date: 11 Nov 2026
Closing date: 27 Nov 2026

Summary

We are seeking applications to join a new team of Academic Support Officers within the Faculty of Business & Creative Industries. These roles will be essential in ensuring the smooth operation of subject areas by providing administrative and operational support to Course Teams and Heads of Subject. ASOs will manage key administrative processes and provide support to academic teams, enabling them to continue to deliver high-quality teaching and enriching the student experience.

This is an exciting opportunity to be part of a faculty-based administrative team, playing a key role in ensuring the effective delivery of courses and supporting the wider academic environment. ASOs will need excellent administrative and organisational skills, alongside strong problem-solving abilities, and a proactive approach. A strong understanding of University processes will be key to delivering high-quality support for subject areas. Post-holders will work flexibly and collaboratively while also taking initiative, ensuring that academic teams have the administrative foundation needed for effective course delivery.

Successful candidates will be mostly based at our Cardiff site but be required to work flexibly to provide support across our other campuses in Treforest and Newport. Duties and working patterns may vary according to service needs. Successful candidates will be required to spend a majority of time on campus during term time, with the option of hybrid working, in line with service needs.

These are full-time permanent posts.

For an informal conversation about this post please contact Lesley Pondevie ([e-mail]) Faculty of Business and Creative Industries

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.

USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.

We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.

If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.

We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.

Essential requirements

We are seeking applications to join a new team of Academic Support Officers within the Faculty of Business & Creative Industries. These roles will be essential in ensuring the smooth operation of subject areas by providing administrative and operational support to Course Teams and Heads of Subject. ASOs will manage key administrative processes and provide support to academic teams, enabling them to continue to deliver high-quality teaching and enriching the student experience.

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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