Production Support Manager- Tech-Driven Global Hedge Fund

Vodafone; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a motivated manager to join their Production Support team. This role entails overseeing a complex application ecosystem, collaborating with software engineers, and enhancing systems that support traders and portfolio managers. Candidates should have a strong background in management roles, technical troubleshooting, and infrastructure knowledge.

Benefits

Competitive salary + generous bonuses

Personal development allowance and sponsorship

Central London office

Flat-structured, collaborative culture

Regular social events and company trips

Qualifications

• Proven experience in management or team leadership in Application/Production Support.
• Track record of managing a complex application ecosystem.
• Scripting ability in Python, PowerShell, or Go with database tech knowledge.

Responsibilities

• Support traders and portfolio managers by maintaining complex systems.
• Build tools for troubleshooting infrastructure and digging into logs.
• Work closely with software engineers on application support.

Skills

Management

Troubleshooting

Scripting (Python, PowerShell, Go)

Knowledge of financial markets

Monitoring tools (Nagios, Prometheus)

Tools

SQL Server

Kafka

MSMQ

Windows

Linux

Job description

The Client

This is an outstanding opportunity to join one of the largest alternative asset managers in the world in a wide-ranging leadership role. With a flat-structured, 'no-attitude' working environment, this is a great time to join as engineering is undergoing significant investment.

The Role

They're looking for a highly motivated manager to join Production Support, a 3 rd line team which digs into logs, SQL tables and queries, looks through source code, troubleshoots infrastructure, and pores through performance metrics - as well as building the tools to make all of those things easier. You'll work closely with software engineers to support traders, portfolio managers and clients by building and maintaining complex systems that underpin the firm's platform and central functions.

The majority of the company's systems run on Windows and most code is written in C#; they use Microsoft SQL Server, Kafka and MSMQ for messaging. But they're also constantly evaluating new technologies, tools and libraries.

Requirements

• Proven experience in a management or team leadership role within Application or Production Support
• Track record of managing a complex application ecosystem
• Knowledge of financial markets, asset management processes, and market data
• A good understanding of core infrastructure components supporting an application & troubleshooting - Windows, Linux, Kafka & MSMQ, load balancing
• Scripting ability (e.g. Python, PowerShell or Go), one or more database technologies (e.g. SQL Server, PostgreSQL, Oracle, MongoDB), and monitoring & observability tools (e.g. Nagios, Prometheus, Grafana, the ELK stack)

Nice to have

• Ability to read, debug, and write C# and SQL
• Implementing SRE and DevOps practices to improve support
• Vendor management

Benefits

• Competitive salary + generous bonuses
• Extra perks including a personal development allowance and sponsorship
• Central London office with a very smart, friendly tech team
• Flat-structured, transparent and collaborative environment, 'no-attitude' culture
• Regular social events, plus annual company trips and team offsites

Contact
To apply for this role, or for further information, please contact:

Maia Ellis
[e-mail]
020 3745 6539
linkedin.com/in/maia-ellis-38a577193