Production Support Engineer

The Timken Company; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Morgan Stanley is seeking a dedicated Product Application Support candidate to join their Market Data Support Team in London. This role involves supporting core market data platforms, managing outages, and interacting with various internal and external stakeholders. Candidates should possess solid skills in Linux and Unix, as well as experience with incident management and network diagnostics.

Qualifications

• Good understanding of Linux and Unix systems.
• Experience with incident management in IT environments.
• Familiar with network real-time messaging technologies.

Responsibilities

• Monitor systems and manage outages daily.
• Coordinate with feed integration teams for changes.
• Provide on-call support as required.

Skills

Linux operating systems

Unix shell scripting

Perl

Python

Network diagnostics

Job description

Product Application Support

The Morgan Stanley (www.morganstanley.com) Market Data Support Team is part of the real-time market data (RTMD) production management group, responsible for support and maintenance of core market data platforms. The team supports our distribution system, which supplies real-time data to clients, including direct exchange feeds, vendor feeds, and in-house feeds.

The successful candidate should have excellent communication skills, a broad sense of ownership, proactivity, and a willingness to work in a fast-paced environment.

Core Role Activities

• Work alongside existing team members on a shift basis.
• Monitor systems and manage outages daily.
• Handle Ready For Business (RFB) cover and check-outs.
• Manage end-of-day processes and check-outs.
• Oversee the RTMD hotline.
• Participate in project management related to system upgrades and expansions.
• Fault finding based on problem tickets and escalation from users and IT groups.
• Coordinate with feed integration teams to facilitate changes.
• Perform weekend checks and RFB tasks.
• Provide on-call support as required.
• Maintain global monitoring processes.
• Liaise with vendors and exchanges regarding data and feed issues.
• Participate in the implementation and rollout of new services and products.
• Perform software decommissioning, installation, and upgrades following change control procedures.
• Support global Market Data teams in a follow-the-sun support model.
• Act as an escalation point for application support teams.
• Validate new services during implementation and rollout.
• Document and adhere to operational and technical standards, processes, and procedures.
• Understand and apply contractual and operational requirements.
• Identify and implement improvements in operational and technical processes.
• Log incident and problem tickets, manage via Jira and Kanban boards.
• Participate in Firm Disaster Recovery testing.

Required Skills

• Good understanding of Linux operating systems and commands.
• Unix shell scripting skills.
• Programming experience in Perl/Python.
• Knowledge of Unix surveillance and troubleshooting tools (grep, awk).
• Familiarity with Unix system administration and security.
• Experience with network and real-time messaging technologies (Multicast, TCP/IP, UDP, SNMP).
• Strong network diagnostic skills.
• Experience with incident management in IT environments.

Additional Useful Skills

• Understanding of market data categories (e.g., Equities, options, futures, mutual funds, fixed income).
• Knowledge of market data concepts (quotes, level 1 and 2, order books, market types).
• Experience with market data from vendors like Reuters, Bloomberg.

Company Profile

Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services. We value integrity, excellence, and teamwork, offering a supportive environment for professional growth.

Morgan Stanley is committed to diversity and inclusion, recruiting and developing individuals based on skills and talents from diverse backgrounds.