Production Planning & Operations Manager – Group Services

MOTV Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension

Life assurance

Private medical insurance

25 days' annual leave plus bank/public

Job summary

MOTV Group is seeking a Production Planning & Operations Manager to lead planning and operations across its supply chain and craft businesses in the Greater London area. You will ensure realistic planning, on-time delivery and high standards from enquiry to delivery, while building scalable processes for growth.

You will report to the Group COO and collaborate with business leaders to optimise capacity, timelines, supplier relations and overall operational discipline across sites.

Qualifications

• Proven experience in production planning, operations or project management within a manufacturing, supply chain or technical B2B environment.

Responsibilities

• Own production planning and scheduling across supply chain subsidiaries, balancing capacity, materials, lead times and customer commitments.
• Manage resource planning, including labour, equipment and supplier capacity, and forecast future requirements.
• Lead project timeline management, setting realistic delivery dates, tracking progress and resolving delays and bottlenecks early.
• Own the customer project journey from order through to delivery, ensuring clear communication and a high standard of service.
• Oversee day-to-day operations for multiple businesses, ensuring processes, quality standards and health and safety requirements are met.
• Provide capacity and lead-time input to pursue new opportunities and protect delivery performance.
• Develop and track KPIs such as on-time delivery, utilisation and customer satisfaction, reporting to leadership.

Skills

Production planning

Operations management

Project management

ERP/MRP systems

Data reporting

Leadership

Cross-functional collaboration

Tools

ERP systems

MRP systems

Job description

We are looking for a Production Planning & Operations Manager to lead production planning and operations across MOTV’s supply chain and craft businesses, delivering resource planning, project timeline management and the customer project journey, and making sure every job is planned realistically, delivered on time and handled to the standard our customers expect.

Reporting to the Group COO and working closely with the Business Development Manager and the leaders of each business, you will be accountable for the operational discipline that lets premium craftsmanship scale: accurate capacity and lead-time information, clear project timelines and consistent quality from first enquiry to final delivery.

This is an exciting opportunity to build planning and operational processes from the ground up in a newly created group-level role, running day-to-day operations across multiple businesses and laying the foundations for sustainable growth as external work increases.

Key Responsibilities

• Own production planning and scheduling across supply chain subsidiaries, balancing capacity, materials, lead times and customer commitments.
• Manage resource planning, including labour, equipment and supplier capacity, and forecast future requirements.
• Lead project timeline management, setting realistic delivery dates, tracking progress and resolving delays and bottlenecks early.
• Own the customer project journey from order through to delivery, ensuring clear communication and a consistently high standard of service.
• Oversee general day-to-day operations for both companies, ensuring processes, quality standards and health and safety requirements are met.
• Provide accurate capacity and lead-time input to the Business Development Manager on new external opportunities.
• Manage supplier and subcontractor relationships to secure supply and protect delivery performance.
• Develop and track KPIs such as on-time delivery, utilisation, project profitability and customer satisfaction, and report regularly to the Group COO.
• Introduce and improve planning tools, systems and repeatable processes that work across both businesses.

Person Specification

• Proven experience in production planning, operations or project management within a manufacturing, supply chain or technical B2B environment.
• Strong track record of managing multiple concurrent projects, deadlines and resources.
• Experience of ERP, MRP or planning systems, and comfortable with data and reporting.
• Customer-focused, with the confidence to manage expectations and resolve issues directly.
• Experience working across more than one business or site is highly desirable.
• Strong leadership, communication and problem-solving skills.
• A structured, proactive self-starter who is comfortable building process where little exists.

What's On Offer:

• Competitive salary, dependent on experience
• Pension
• Life assurance
• Group benefits package, including private medical insurance
• 25 days' annual leave plus bank holidays