Production Planner & Customer Service (Northwood)

TN United Kingdom; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare company seeks a Production Planner & Customer Service professional to manage logistics for radiopharmaceuticals. This role involves optimizing production and ensuring timely deliveries while maintaining customer communication and service quality.

Benefits

26 days of holiday

Flexible benefits including medical cover

Pension contributions (up to 10%)

Company shares

Qualifications

• Experience in customer service and/or scheduling.
• Ability to work independently.

Responsibilities

• Manage logistics planning for radiopharmaceutical deliveries.
• Coordinate logistics and communicate with customers about issues.
• Utilize production planning software across multiple sites.

Skills

Customer-focused mindset

Strong verbal and written communication skills

Effective time management

Tools

Microsoft Office Suite

Job description

Production Planner & Customer Service (Northwood), Northwood

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Siemens Healthineers is recruiting a Customer Services and Production Planner to manage logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham. The role involves optimizing production capabilities and ensuring the timely delivery of vital radiopharmaceuticals, along with managing communication with customers.

Your role:

• Receive, acknowledge, and process customer orders.
• Utilize production planning software to optimize batch production across two sites for multiple products based on customer requirements.
• Coordinate logistics, including ordering courier services for radiopharmaceutical deliveries.
• Liaise with customers regarding production issues and delays.
• Maintain up-to-date customer licensing details within planning software.
• Address customer inquiries via phone and email, providing accurate and timely information.
• Communicate proactively with customers about supply issues, delays, ETAs, or production concerns.
• Maintain customer contact lists in Outlook.
• Collaborate with departments such as Quality Assurance and Sales to resolve complex customer issues and enhance service quality.

Your expertise:

• Experience in customer service and/or scheduling.
• Ability to work independently.
• Strong verbal and written communication skills.
• Customer-focused mindset to understand and address customer needs.
• Effective time management and prioritization skills in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

Additional Information:

• Work pattern: 2-week shift rota covering production planning and customer service, with shifts from 7 am to 3 pm (Customer Service) and 12 pm to 8 pm (Production Planning).
• 26 days of holiday.
• Flexible benefits, including medical cover and pension contributions (up to 10%).
• Company shares.

Who we are:

We are over 71,000 dedicated Healthineers across more than 70 countries, leading in medical technology to improve patient outcomes worldwide.

We are an equal opportunity employer welcoming applicants with disabilities.

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Note for recruitment agencies:

Our recruitment is internally managed. External support is only permitted through contracted suppliers. Unsolicited submissions are not accepted and will be destroyed. Please adhere to our policies.