Production Planner & Customer Service (Northwood)

Siemens Mobility; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading healthcare company as a Customer Services and Production Planner in London. You'll manage logistics for radiopharmaceuticals, ensuring timely delivery while addressing customer queries. Ideal candidates will have strong communication skills and a customer-focused mindset. Enjoy a flexible working pattern with various benefits.

Benefits

26 days of holidays

Flexible benefits, including medical cover

Pension contribution (match up to 10%)

Company shares

Volunteering days

Qualifications

• Experience in customer service and/or scheduling.
• Ability to work independently.

Responsibilities

• Manage logistics planning for radiopharmaceutical delivery.
• Address customer queries and maintain contact lists.
• Utilize production planning software for batch optimization.

Skills

Customer service

Communication Skills

Time Management

Tools

Microsoft Office Suite

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Siemens Healthineers are recruiting for a Customer Services and Production Planner to manage the logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham.The role will help optimise the production capabilities of the manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to our customers. The role is also responsible for managing incoming and outgoing communications with customers.

Your role:
Production Planning

• Receive, acknowledge, and process customer orders.
• Utilise production planning software to optimise batch production across 2 sites for multiple products, based on customer requirements.
• Logistics planning. Identify and order courier numbers for delivery of all radiopharmaceuticals.
• Liaising with customers regarding any potential production issues and delays.
• Ensure up to date customer licensing details are maintained within the planning software

Customer services

• Address customer queries via phone, email, providing accurate and timely information
• Communicating with customers regarding any issues with supply (delays, ETAs, production issues etc.)
• Maintenance of customer contact lists in outlook.
• Work closely with other departments, such as Quality Assurance and Sales, to address complex customer issues and improve overall service quality.

Your expertise:

• Have customer service and/or scheduling experience
• Able to work independently
• Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members
• A customer-focused mindset with the ability to understand and address customer needs and concerns
• Time Management: Flexibility and prioritizing responsibilities in a fast-paced environment.
• Technical Proficiency: Familiarity with Microsoft Office Suite

Additional Information:

Working pattern:

·2 week shift rota, with shift pattern as below, covering either production planning or customer service: 7 am – 3pm – Customer service; 12 pm – 8 pm – Production Planning

Benefits

• 26 days of holidays
• Flexible benefits, including medical cover
• Pension contribution (match up to 10%)
• Company shares
• Volunteering days

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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