Production Operative

Radius Limited; Crewe; On-site; GBP 26,000; Full time

Job summary

A customer care company in Crewe is seeking an enthusiastic Administrative Assistant for their Operations Team. This fixed-term role involves managing customer inquiries, processing claims, and ensuring high service standards. The ideal candidate will have strong customer service and communication skills, along with proven administrative experience. Working hours are Monday to Friday, with a salary of £25,649 per annum. This position is crucial for delivering an outstanding member experience.

Qualifications

• Proven experience in an administrative role.
• Ability to type accurately and efficiently.
• Must be able to pass a credit check and a DBS check.

Responsibilities

• Serve as the primary point of contact for members via telephone and e‑mail.
• Process queries and maintain accurate member records.
• Resolve member dissatisfaction promptly and courteously.

Skills

Strong customer service skills

Excellent communication skills

Organisational skills with attention to detail

Job description

Overview

A fantastic opportunity for an enthusiastic and motivated individual to join a friendly Operations Team on a fixed‑term 6‑month basis, covering tasks across our Customer Care and Claims team. This role sits within both our Customer Care and Claims teams, playing a key part in delivering an outstanding member experience. You will be the first point of contact for our members, handling enquiries with empathy and professionalism, and you will assess and process claims accurately, ensuring all interactions meet our high standards of service.

Responsibilities

• Serve as the primary point of contact for members via telephone and e‑mail, following specified call flows and e‑mail templates to meet individual and team KPIs.
• Process queries received via telephone and e‑mail, maintaining accurate member and customer records and completing relevant administration tasks.
• Resolve member dissatisfaction promptly and courteously, following internal complaints processes where necessary, and liaise with other departments as required.
• Diligently assess and process claims in line with internal controls, verifying claims to detect and prevent fraud.
• Create and send letter/e‑mail notifications to members.
• Perform a variety of claims administration tasks, including filing, printing claims remittance letters, and creating payment journals/reports.
• Undertake any additional Customer Care and Claims tasks as requested by your Senior/Team Leader/Manager.

Qualifications

• Proven experience in an administrative role.
• Strong customer service skills.
• Strong organisational skills with attention to detail.
• Excellent communication skills and phone etiquette.
• Ability to type accurately and efficiently.
• Must be able to pass a credit check and a DBS check.

Working Hours & Salary

Monday – Friday, 8:00 am – 4:00 pm (or 9:00 am – 5:00 pm). Salary: £25,649 per annum.

Location & Commute

Role commutable from: Crewe, Stoke on Trent, Nantwich, Congleton, Newcastle under Lyme, Keele, Market Drayton, Alsager, Kidsgrove, Sandbach.