Production Manager

Direct Line Insurance Group; Weybridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

Direct Line Insurance Group is seeking a Production Manager to oversee repair workflows within their Auto Services team, ensuring world-class customer service and meeting performance targets. The role includes managing on-site staff and adhering to crucial regulations while fostering a productive work environment. Excellent benefits are offered to support a healthy work-life balance.

Benefits

50% off home, motor, and pet insurance

Free travel insurance

Optional health and dental insurance

EV car scheme

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Previous experience in a similar role.
• Skills in high-volume accident repair management and scheduling.
• Familiarity with BS10125 regulations and Thatcham repair methods.

Responsibilities

• Managing and coordinating staff to ensure effective repair workflows.
• Meeting and improving customer satisfaction targets.
• Planning holidays and managing staff performance.

Skills

High-volume accident repair management

Scheduling

BS10125 regulations

Thatcham repair methods

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team, you’ll become part of a network of repair centres with a simple mission: to deliver high-quality repairs quickly and efficiently for over 100,000 customers. Looking to the future, you can too. From technical skills to customer relations, this is a place where you can thrive. We’ve got this!

What you'll be doing

The technologies used in Body Shops are evolving daily, reshaping vehicle repair. We are growing our teams and seeking passionate individuals for the role of

• Production Manager

All roles are central to our Auto Services business. You should be enthusiastic, upbeat, and committed to delivering the best repair service.

As a Production Manager, bring your experience, skills, and knowledge to lead, motivate, and develop your team. Ensure the delivery of world-class customer service, meet customer needs, keep promises, and achieve performance targets within DLG Auto Services. If you enjoy staying busy, this role is ideal for you.

What you’ll need

You will oversee workflow, ensuring financial, volume, and quality targets are met, delivering high-quality repairs and maximizing customer satisfaction. Manage both productive and support departments, fostering engagement, motivation, and good employee relations. This role reports to the site manager.

Key responsibilities include

• Managing and coordinating staff to ensure effective repair workflows, meeting volume, sales, cost, and quality targets.
• Adhering to Blueprint/Procedural/BS10125 regulations at all times.
• Meeting and improving customer satisfaction targets.
• Embedding best practices and lean activities as per business strategy.
• Achieving budget sales and cost targets weekly, monthly, and annually.
• Following health and safety policies, ensuring safe working practices, and proper PPE use.
• Planning holidays, workshop loading, scheduling, and managing staff performance to meet productivity goals.
• Maintaining CSI scores at or above target levels.
• Completing legal and head office submissions.
• Completing quarterly Group Learning Policy requirements.
• Applying Standard Operating Procedures as per policies.
• Conducting regular 1-to-1s and quarterly reviews with staff.
• Collaborating with the centre manager on talent identification and succession planning.

You should have previous experience in a similar role, with skills in:

• High-volume accident repair management and scheduling.
• BS10125 regulations.
• Thatcham repair methods.

This is a permanent onsite role, 45 hours per week.

We offer excellent benefits, including:

• 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
• Optional health and dental insurance.
• EV car scheme for leasing electric or hybrid cars.
• Buy as you earn share scheme.
• Employee discounts and cashback.

Our benefits support a healthy work-life balance, recognizing the whole person and their lifestyle.

Be yourself

DLG is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need adjustments during recruitment, contact our team.

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About Us

DLG is evolving, embracing new opportunities and putting customers first. Joining us means building your skills, being recognized, and empowered to do your best.

Our group includes brands like Direct Line, Churchill, Green Flag, Darwin, and Privilege. Whether you're starting your career, seeking growth, or looking for change, we support your development and success.