Production Manager

The Vella Group

Preston

On-site

GBP 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Company car

Company pension

Enhanced maternity leave

Enhanced paternity leave

Free parking

On-site parking

Referral programme

Sick pay

Job summary

A leading accident repair company in Preston is seeking an experienced Production Manager to oversee daily operations. The successful candidate will lead a team of technicians, ensure high-quality vehicle repairs, and maintain compliance with industry standards. This full-time permanent role offers a competitive salary along with a company car and additional benefits.

Qualifications

Experience in managing teams in a repair or automotive environment.
Strong understanding of health and safety regulations.
Proven track record in operational management and process improvement.

Responsibilities

Oversee daily operations to ensure efficiency and productivity.
Maintain high standards of repair quality and customer service.
Implement workflows to optimise operational efficiency.
Lead, motivate, and develop a team of technicians and apprentices.
Conduct regular team meetings to communicate goals, updates, and expectations.
Identify training needs and coordinate development programs to enhance skills and performance.
Manage staff performance, including appraisals and performance improvement, and recognition of achievements.
Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
Monitor budgets, control costs, and work to achieve financial targets for the site.
Ensure all operations comply with health and safety regulations.
Conduct regular inspections and risk assessments to maintain a safe working environment.
Ensure staff adhere to industry standards, including BS 10125, and maintain required certifications.
Monitor and report on KPIs such as repair turnaround times, customer satisfaction, and profitability.
Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.
Flexibility in working hours may be required depending on workload.

Job description

Competitive salary, company car/allowance, plus benefits

About The Vella Group

The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.

About the Role

We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.

Key Responsibilities

Site Operations Management

Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
Implement and optimise workflows to minimise delays and maximise operational efficiency.
Lead, motivate, and develop a team of technicians and apprentices.
Conduct regular team meetings to communicate goals, updates, and expectations.
Identify training needs and coordinate development programs to enhance skills and performance.
Manage staff performance, including appraisals, performance improvement, and recognition of achievements.

Customer Service

Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
Maintain clear communication with customers regarding repair progress and timelines.
Monitor budgets, control costs, and work to achieve financial targets for the site.

Health, Safety & Compliance

Ensure all operations comply with health and safety regulations.
Conduct regular inspections and risk assessments to maintain a safe working environment.
Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.

Performance Reporting & Process Improvement

Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
Analyse operational performance to identify opportunities for improvement.
Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.

Additional Information

Flexibility in working hours may be required depending on workload.
Additional duties or assignments may be requested at your primary location or other company sites.

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Job Types: Full-time, Permanent