Production Manager

VOY; Oxford; On-site; GBP 42,000 - 52,000; Full time

Job summary

Voy is seeking a Production Manager to lead weekend pharmacy production operations, ensuring timely and accurate dispatch while reporting to the Senior Operations Manager and Superintendent Pharmacist. The role emphasizes strong leadership, process optimisation, and adherence to safety standards in a fast-paced environment.

You will supervise the weekend team, manage workflows, and drive improvements in quality and efficiency, with duties spanning inventory, training, and reporting to support

Qualifications

• Proven supervisory experience in a lean operational environment.
• Strong leadership, communication and interpersonal skills.
• Capable of motivating a team in a fast-paced setting.
• Proficient with data and general IT tools.
• Problem-solving mindset with proactive approach.
• Commitment to quality, accuracy and patient safety.
• Flexible to weekend hours with weekday support.
• Highly organised with excellent attention to detail.
• Team player with collaborative approach.
• Proactive and results-oriented with continuous development mindset.
• Experience with lean manufacturing or CI methodologies.
• Knowledge of health and safety legislation in pharmacy environments.

Responsibilities

• Directly supervise the pharmacy production team during weekend shifts.
• Maintain OTIF metrics and escalate issues to leadership.
• Plan, organise and monitor dispensing workflows for accuracy and speed.
• Enforce robust quality control procedures to minimise errors.
• Allocate staff, equipment and materials to meet demand.
• Identify and resolve weekend operational bottlenecks and staffing challenges.
• Support adherence to GPhC standards and data protection guidelines.
• Provide regular reporting on weekend production metrics and achievements.
• Assist in training and development of pharmacy production staff.
• Oversee inventory management to prevent shortages and waste.
• Undertake other duties as assigned by management.

Skills

Leadership

Communication

Team management

Data literacy

Problem solving

Attention to detail

Organised

Continuous development

Lean manufacturing

Health & safety

Job description

Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence.

Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health.

Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began. We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception.At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight.

Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.

We are looking to hire a production manager to ensure effective management of all pharmacy production operations, particularly during the weekend. You will have responsibility for managing the day-to-day of the pharmacy team and ensuring the timely and correct dispatch of products, reporting to the Senior Operations Manager and the Superintendent Pharmacist.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage exceptional patient care with world class dispensing services in order to promote accuracy, quality, and patient delight. If you are a strong leader, with a can do attitude, and strong problem solving skills, this role is for you!

Working hours for this role are from Wednesday - Sunday, 8am-4pm.

What you'll be doing

• Leadership & Supervision: Directly supervise and lead the pharmacy production team during weekend shifts, fostering a positive and productive work environment.
• OTIF: This is the north star metric for you to engage with. The Production Manager should have their finger directly on the pulse of the operation and react instantly to ensure OTIF is met on a day by day basis - escalating any concerns or where support is needed to the Senior Operations Manager Immediately.
• Workflow Optimisation: Plan, organise, and monitor the dispensing workflow to ensure maximum efficiency, accuracy, and timely completion of prescriptions.
• Quality Control: Implement and enforce robust quality control procedures to minimise errors and ensure adherence to all dispensing protocols and patient safety standards.
• Resource Allocation: Effectively allocate staff, equipment, and materials to meet dispensing demands and manage fluctuating workloads.
• Problem Solving: Proactively identify and resolve operational issues, bottlenecks, and staffing challenges that arise during weekend shifts.
• Compliance: Support the Responsible Pharmacist in ensuring strict adherence to GPhC standards, company SOPs, relevant health and safety regulations, and data protection guidelines (e.g., GDPR).
• Reporting: Provide regular reports on weekend production metrics, challenges, and achievements to the Senior Operations Manager.
• Staff Training & Development: Assist the Learning and Development Lead in the training and ongoing development of pharmacy production staff, including new hires, ensuring they are proficient in their roles and understand best practices.
• Inventory Management: Support efficient inventory control, including ordering, receiving, and managing stock levels of pharmaceuticals and supplies to prevent shortages and minimise waste.
• Ad-hoc Duties: Undertake other duties as assigned by the Senior Operations Manager or Superintendent Pharmacist to support the overall functioning of the pharmacy.

What we need from you

Must have:

• Proven experience in a supervisory or management role within a lean operational environment.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage and motivate a team in a fast-paced environment.
• Proficient in using data and general IT skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Commitment to quality, accuracy, and patient safety.
• Flexibility to work predominantly weekend hours and provide weekday support.
• Highly organised with excellent attention to detail.
• Resilient and able to work effectively under pressure.
• A team player with a collaborative approach.
• Proactive and results-oriented.
• Committed to continuous professional development.
• Experience with lean manufacturing or similar continuous improvement methodologies.
• Knowledge of health and safety legislation specific to pharmacy environments.

No one has scaled healthcare without compromising on either efficacy or experience. Until now.

Today, we serve over one million members across the UK, Germany, India and Brazil with personalised care for hormonal imbalance, obesity, hair loss and menopause.

Ready to join us and change how healthcare feels for millions?