Production Leader

ELIS; Kendal; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

33 Days Holiday

Company Pension

Employee Assistance Programme

On-site Parking

Private Medical

Life Assurance

Career growth opportunities

Job summary

Elis UK, the hospitality laundry and linen specialist, seeks a hands-on Operations Leader at Kendal to drive daily hospitality processing center performance. You will lead the production team to meet tight KPIs and ensure on-time delivery of linens, towels, and uniforms from a fast-paced site.

Reporting to the Operations Manager, you will implement LEAN/Six Sigma improvements, leverage RFID and stock management tools, and maintain ISO and safety standards across a high-volume operation with

Qualifications

• Proven production/operations leadership in hospitality, textiles or logistics.
• Lean/Six Sigma knowledge and experience.
• Strong communication and coaching abilities.
• IOSH/ safety awareness and compliance.

Responsibilities

• Lead daily operations within Elis’ hospitality processing centres, ensuring timely delivery of linens, towels, and uniforms.
• Manage the production team to meet KPIs, quality metrics and customer satisfaction targets (under 3% rejects; >98% OTIF).
• Collaborate with local account managers to support Sky-high service reliability.
• Drive continuous improvement using LEAN/Six Sigma and RFID/stock management tools to boost efficiency and hygiene.
• Maintain Health & Safety compliance and ISO-standard operations in a high-volume, customer-critical environment.
• Adapt and scale resources to meet urgent hotel and restaurant client demands and seasonal surges.

Skills

LEAN / Six Sigma

Leadership

Communication

Agile mindset

Hygiene & safety awareness

Decision making

Education

Bachelor's degree in operations management or equivalent

Tools

RFID stock management

Inventory management systems

ISO standards

Job description

About a Career With Elis

Are you a hands-on leader, passionate about delivering exceptional service and operational excellence in the hospitality sector?

• Kendal
• Full-time
• Permanent

Join Elis UK, the nation’s leading hospitality laundry and linen specialist, supporting hotels, restaurants, and leisure venues across the country.

You will work closely with the Operations Manager, and other internal teams, continuously improving the site overall effectiveness, ensuring utilisation of production facilities, people development/engagement and a lean culture.

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.

This role is based at our Kendal site and the shift pattern is Monday - Friday 2.30pm - 11.00pm.

Your Mission at Elis

• Lead daily operations within Elis’ hospitality processing centres, ensuring timely delivery of linens, towels, and uniforms.
• Manage the production team to meet stringent KPIs, quality metrics, and customer satisfaction targets (under 3% rejects; >98% OTIF).
• Collaborate closely with dedicated local account managers supporting Sky-high service reliability.
• Drive continuous improvement initiatives, leveraging LEAN/Six Sigma methodologies plus RFID or online stock management tools to boost efficiency and hygiene levels.
• Maintain Health & Safety compliance and ISO-standard operations in a high-volume, customer-critical environment.
• Adapt and scale resources to accommodate urgent demands from hotel and restaurant clients, supporting national campaigns or seasonal surges.

What will make you stand out?

• Proven production/operational leadership experience—ideally in textile, hospitality, or logistics sectors.
• Familiarity with LEAN, Six Sigma, or continuous improvement frameworks.
• Strong communicator and decision-maker, able to coach and develop high-value teams.
• IOSH-qualified with solid literacy/numeracy skills, and a sharp eye for detail and hygiene standards.
• Agile and responsive—a go-getter who thrives amid fast-moving operational demands.
• Preferably degree-educated (or equivalent operational experience), with prior work in performance management and operational KPIs.
• Degree-level education (or equivalent experience)
• Experience managing performance, absence, and operational KPIs

What's on offer?

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• On-site Parking
• Private Medical
• Life Assurance
• Purpose-led career in a sustainability-focused, customer-driven organisation
• Work with leading hospitality brands.
• Be part of a national success story with room to grow and lead change
• Competitive package including salary up to £37,000, team leadership responsibility and development opportunities