Production Kitchen & Cafe Assistant

Total Security Limited; Fareham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free food and drinks

Staff discount

Birthday day off

Bank holidays off

Job summary

Phoenix Fuel is seeking a reliable Assistant to join its small, hands-on team. You will be one of the faces of the business delivering excellent customer service, preparing delicious food and helping keep the kitchen and service areas clean and organized.

In this role you’ll serve customers, operate the till, restock fridges, and assist with food production. Previous kitchen experience is essential, with full training provided on equipment and methods.

Qualifications

• Experience working in a kitchen environment.

Responsibilities

• Assist with re-stock of communal offices and food & beverage facilities.
• Prepare ingredients and assist with daily food preparation and production.
• Prepare and cook food using established methods.
• Follow recipes, portion specifications and established systems consistently.
• Welcome customers and provide friendly, professional customer service.
• Take customer orders and operate the till.
• Maintain excellent food hygiene standards in kitchens and service areas.
• Follow all food safety and health & safety procedures.

Skills

Kitchen experience

Reliable

Punctual

Team player

Customer service

Multitasking

Attention to detail

Job description

Company: Phoenix Fuel

Location: Just Develop It, 16-18 Barnes Wallis Road, PO15 5TT

Job Type: Full time / Permanent

Hours: Approx 30-40 hours a week including early morning starts

Pay: £12.71 + Depending on experience

About Phoenix Fuel

Phoenix Fuel is an independent food business focused on producing fresh, high-quality food, with a strong emphasis on making healthy food taste great.

We’re a small, hands‑on team and, as the business continues to grow, we’re looking for the right person to grow with us.

The Role

We’re looking for a reliable and enthusiastic Assistant to join our small, friendly team.

In this role, you’ll be one of the faces of the business delivering excellent customer service, preparing delicious food and helping us keep our kitchen and service areas clean, organised and running smoothly.

It’s a varied, hands‑on role. One moment you could be serving a customer or operating the till, the next you could be restocking fridges, preparing ingredients, loading the dishwasher or helping with food production.

Previous kitchen experience is essential, but full training will be provided on our equipment, systems, recipes and methods.

Safety awareness is extremely important. The role involves working with professional kitchen equipment and tools, including sous‑vide equipment, commercial slicers, ovens, blenders, mixers and knives. We’re looking for someone who understands the importance of safe working practices and is willing to learn how to use our equipment correctly.

Key Responsibilities

• Assist with re‑stocking communal office staff fridges and F&B facilities. Keeping communal office staff areas clean and tidy.
• Preparing ingredients and assisting with daily food preparation and production.
• Preparing and cooking food using established methods
• Following recipes, portion specifications, established systems and preparation methods consistently.
• Welcoming customers and providing friendly, professional customer service.
• Taking customer orders and operating the till.
• Maintaining excellent food hygiene standards throughout the kitchen and service areas.
• Following all food safety, health and safety procedures and safe working practices
• General day to day operations of the kitchen
• Working alongside the rest of the team to keep service and production running smoothly.
• Cleaning down work surfaces and maintaining clean and organised work areas.
• Pot wash
• Deep cleaning kitchen equipment and work areas as required.
• Safe and confident knife handling during food preparation.
• Correctly labelling prepared food and following stock rotation procedures.
• Completing required online training as part of the role where applicable

What We’re Looking For

• Experience working in a kitchen environment.
• Reliable and punctual.
• A team player who thrives in a fast‑paced environment.
• Able to multitask and work effectively under pressure.
• Friendly, outgoing and confident dealing with customers, with a genuine focus on providing great customer service.
• Comfortable moving between customer service, food preparation, cleaning and other duties throughout the working day.
• Organised and able to follow recipes, systems, procedures and instructions consistently.
• Interested in food and willing to learn new skills and methods.
• Safety‑conscious and comfortable working around professional kitchen equipment and knives.
• Flexible and able to work early morning starts where required.
• Someone who takes pride in their work and doing a job properly.

Working Hours

One of the biggest advantages of working with us is that this isn’t a traditional hospitality schedule.

• Monday to Friday
• Bank Holidays off
• No Christmas or New Year working
• Varied working hours between 5am -3pm
• Approx 30-40 hours per week
• The role will require flexibility for early morning starts depending on the working schedule.

What We Offer

• Hourly pay of £12.71 + per hour depending on experience.
• Free food and drinks while working
• Staff discount when off duty
• Your birthday and the following day off, fully paid
• Bank Holidays off
• No Christmas or New Year working
• Full training on our systems, recipes and food production methods.
• In‑depth training on professional kitchen equipment including sous‑vide equipment, commercial slicers, ovens, blenders and mixers.
• Opportunities to develop your skills and progress into supervisory roles as the business grows.
• A supportive, fun and energetic team environment where everyone plays a part.