Production Engineer

3761 Barclays - BX - UK; Glasgow; On-site; GBP 60,000 - 90,000; Full time

Job summary

Barclays in Glasgow is seeking a Production Engineer to monitor and maintain our critical technology infrastructure, focusing on resolving complex issues and minimizing operational disruption. You will work across a data platform, with SQL, Unix/Windows scripting and AWS, improving monitoring, data integrity and incident response while collaborating with global teams and ensuring robust risk controls.

This role sits at the intersection of Production Support, Data Governance and System Analysis,

Qualifications

• Experience with SQL/database querying and data integration.
• Scripting experience in Unix or Windows environments.
• Hands-on experience with AWS cloud services.
• Knowledge of Reference Data Management and data governance.
• Strong problem solving and proactive automation mindset.
• Ability to coordinate with cross-functional teams and stakeholders.

Responsibilities

• Provide production support and resolve complex issues for key clients.
• Develop and maintain monitoring, alerts, and preventative maintenance.
• Maintain knowledge base of resolved cases and best practices.
• Ensure data integrity across upstream and downstream systems.
• Lead or support continuous improvement initiatives within the data platform.

Skills

SQL querying

Unix scripting

Windows scripting

AWS

Automation

Data governance

Incident resolution

Problem solving

Tools

Autosys

AWS

Job description

Job Description

Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Reference Data Platform

We are expanding IB Markets Reference Static Data and Pricing Team and need enthusiastic and experienced professionals to join our GTSM (Global Technology Service Management) team supporting Trading, Pricing & Asset data platforms. This role sits at the intersection of Production Support, Data Governance, and System Analysis, ensuring that reference/static data (client, instrument, accounts, feeds) remains accurate, consistent, and reliable across upstream and downstream systems. Your role will require you to manage ,control and prevent reoccurrence of issues in Production and fix these before any downstream impact. You will play a key role in maintaining data integrity, incident resolution, and continuous improvement across the reference data platforms. To be successful as a Production Engineer, you should have experience in: SQL / database querying, scripting in Unix /Windows, AWS. Data flows, interfaces, and system dependencies (e.g., batch jobs / scheduling / Autosys). Reference Data Management (RDM) environments including knowledge of client data / onboarding, instrument or static data, trade lifecycle impact of data errors. Some other highly valued skills may include: Risk, control & governance awareness. Automation & efficiency mindset. You may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills and interaction with a diverse range of stakeholders, as well as job-specific technical skills.

Location

This role will be based out of Glasgow.

Work Experience

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.