Production Control Technician

Affinity Water; Hatfield; On-site; GBP 52,000 - 64,000; Full time

Benefits offered by this job

Annual bonus scheme

Pension scheme (double match)

Family benefits

Wellbeing centre

Tap4Perks discounts

Affinity days for volunteering

Life Assurance

Job summary

Affinity Water is recruiting a Production Control Technician to work with our Control Operations team on a 12-month fixed-term contract. The role is based in a control room with a 12-hour night/day rotational shift, 24/7/365.

You will assist the Duty Control Manager to manage operations and respond to alarms, ensuring water moves from production source to customers while meeting service commitments. You will work in a fast-paced environment, prioritise workload, and communicate effectively with

Qualifications

• Experience in control operations or similar 24/7 environment.
• Ability to interpret hydraulic data and monitor pressures/flows.
• Ability to prioritise workload and make rapid risk-based decisions.

Responsibilities

• Support the Duty Control Manager in ensuring supply to customers and asset optimisation.
• Review incoming production and security alarm traffic and respond per guidelines.
• Investigate issues, record decisions, escalate where needed, and log actions.
• Maintain communications with internal/external customers during incidents.
• Utilise procedures to ensure compliant responses to operational needs.
• Participate in feedback and continuous improvement within the team.
• Commit to training and development to operate effectively in Control Operations.

Skills

Driving licence

Hydraulics knowledge

Problem solving

Tools

Serck

GIS

ecoOnline

SharePoint Online

Maximo

Miser

PeopleSafe

Tracker

Cortech

MS Office

Puzzel

Job description

Affinity Water are recruiting for a Production Control Technician to work alongside our experienced Water Control Operators on a 12 month fixed-term contract. The Role: As a Production Control Technician, you will be working within a team of office-based staff, working on a rotational shift pattern of 12 hour night and day shifts, 24/7/365, within Affinity Water's Control Operations room. This is a key role in Control Operations, and you will be required to assist the Duty Control Manager to manage company operations on a 24/7 basis with minimal senior management involvement; except in emergencies. You will ensure that water is moved from production source to customers' tap, meeting our standards of service commitments, and will be responsible for the proper response to alarms from operational assets. You will be a customer focused, logical thinking problem solver, who is used to working in a fast-paced environment where prioritising your workload is key.

• Supporting the Duty Control Manager in ensuring our supply to customers and the strategic management of water distribution, including the optimisation of company assets to meet budgetary requirements.
• Reviews all incoming production and security alarm traffic and respond in line with company guidelines.
• Investigate issues, assess risk, accurately record and escalating appropriately, agreeing outcomes, and taking any necessary action, recording decision making and issues on appropriate Company systems.
• Maintain good communications with both internal and external customers in managing incidents and reporting supply/demand information.
• Make full and complete use of available supporting material and procedures to ensure efficient response to operational needs and compliance with Regulatory requirements.
• Participate in and promote the internal feedback process, to actively seek and offer feedback to achieve continuous improvement of Team and self.
• Commit to participate in training and qualified development to become fully affective in the Control Operations environment.
  Experience using Serck, GIS, ecoOnline, SharePoint Online, Maximo, Miser, PeopleSafe, Tracker, Cortech. MS Office, and Puzzel.
• Knowledge of hydraulics, valve operation, pressure, flow and leakage monitoring/control with the ability to interpret the behaviours of the network and analyse relevant graphical data.
• Ability to work on a rotational shift pattern of 12 hour night and day shifts, 24/7/365.
• UK Driving Licence.
  Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it's like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

• Salary: £46,261 (dependant on skills and experience)
• Shift Allowance: Standard Control Operations shift allowance - £12,416
• Notice Period: 1 Month
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets through our Tap4Perks scheme
• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.