Production and Sales Co-ordinator

Benchpeg Ltd.; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading luxury jeweller in London seeks a Production & Sales Jewellery Coordinator to join their team. This role involves client communication, production support, and light creative tasks that ensure the highest standards in delivering bespoke jewelry. Ideal for someone with a strong customer-focused attitude and passion for craftsmanship, offering opportunities for growth within the company.

Benefits

Private medical care after probation

Generous staff discount

In-house jewelry knowledge training

Qualifications

• 1–2 years in luxury retail or customer service roles.
• Excellent written communication and email etiquette required.
• Comfortable using cloud drives and social media tools.

Responsibilities

• Manage client emails regarding enquiries and orders.
• Coordinate production with external partners and internal teams.
• Assist in sourcing images for social media and newsletters.

Skills

Client Communication

Organisational Skills

Attention to Detail

Customer-focused Attitude

Education

Experience in luxury retail or creative coordination

Tools

Email Platforms

Cloud Drives

Shopify

Social Media Tools

Job description

Supporting the work of the Jeweller since 2006

£28,000 – £32,000 per annum, depending on experience

The London Victorian Ring Co. is a heritage-led luxury jeweller specialising in vintage style engagement and wedding rings. We’re looking for a highly organised, warm, and detail loving Production & Sales Jewellery Coordinator to support our small, dedicated team. This is a client facing and hands on role.

In this multifaceted role, you’ll help guide bespoke commissions from first design to final polish, liaising directly with clients, craftsmen, and our team. You’ll be involved in client communications, production coordination, and light digital content, while ensuring every step reflects our values.

Key Responsibilities

Client Communication & Coordination

• Write and manage client emails regarding enquiries, quotes, orders, timelines, and aftercare.
• Keep clients informed at key production milestones with warm, brand-aligned messaging.

Production Support

• Help translate client requirements into brief documents and liaise with external partners (e.g. CAD designers, workshops).
• Take ownership of the ready-to-wear collection, coordinating stock replenishment, sourcing gemstones, and ensuring each piece is completed to the highest standard.
• Assist with quality checks, ensuring each piece aligns with LVR standards before presentation.
• Maintain accurate records of design files, stone selections, client notes, and timelines.
• Support clients during appointments - whether in-person or virtually, by answering product questions and helping with ring sizing or design options.
• Contribute to post-sale customer service with professionalism.

Light Creative & Admin

• Assist in sourcing or organising images for social media or client updates.
• Support content coordination for newsletters or Shopify product imagery.
• Keep internal records organised across spreadsheets, folders, and our online platforms.

What We're Looking For

• 1–2 years in a luxury retail, customer service, sales or creative coordination role.
• A strong customer-focused attitude.
• Excellent written communication and email etiquette.
• Organised and calm under pressure, with a keen eye for detail.
• Comfortable using cloud drives, email platforms, Shopify, and social media tools.
• Passionate about design, craftsmanship, and delivering memorable client experiences.

Bonus Points For

• Familiarity with jewellery production processes and styles.
• A GIA or FGA qualification (or working towards one).
• Experience with social content creation or creative direction in a boutique or lifestyle brand.

Who You Are

• A natural communicator who cares deeply about quality and presentation.
• Proactive and adaptable, you love working in a small team where no two days are the same.
• Excited by the opportunity to work closely with beautiful objects, talented makers, and clients marking life’s most meaningful moments.
• Private medical care after probation.
• Generous staff discount and in-house jewellery knowledge training.
• Work closely with a tight-knit team in our Hatton Garden premises.
• Opportunities to grow in responsibility and scope as the business scales.

Contract

Full time, permanent.

£28,000 – £32,000 per annum, depending on experience.

To Apply

Please send us your CV and covering letter by using the applicaiton form below.

About Us

We love what we do and we’ve been doing it well since 1890. Our mission every day, through four generations of our family business, is to only make rings that we would want to wear ourselves and to treat our clients with the consideration that we want for ourselves.

All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.

If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.

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About benchpeg.com/jobs

The jewellery jobs listed on benchpeg.com/jobs provide opportunities for career moves in all types of jobs in jewellery

From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.

Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!

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