Fine Jewellery Sales Team Coordinator

Fenton; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Fenton, a leading fine jewellery company in London, seeks a Sales Team Lead (Concierge) to manage daily operations and enhance customer experience. This role blends e-commerce with exceptional service, focusing on driving sales and team performance within a dynamic environment. Candidates should have 2-3 years of experience in luxury sales and a passion for fine jewellery. The position is full-time based in Mayfair, offering a competitive salary and additional benefits including a generous holiday allowance.

Benefits

25 days of holiday per year & bank holiday days off

Private health insurance

Employee discounts on jewellery

Manicure allowance

Modern office in Bond Street

Company drinks and activities

Comprehensive career growth trajectory

Qualifications

• 2-3 years in luxury or high-end sales with demonstrated success.
• Strong interest in fine jewellery and customer engagement.
• Experience in retail shop-floor or start-up environment.

Responsibilities

• Manage daily sales priorities and team organization.
• Respond to customer inquiries across multiple channels.
• Support ongoing customer management and re-engagement strategies.

Skills

Sales

Communication

Customer Service

Multitasking

Education

GIA or Gem-A qualifications

Tools

Slack

WhatsApp

Instagram

Excel

Job description

Fenton is a London-based, direct-to-consumer fine jewellery company founded in 2019. We create high-quality, modern heirlooms designed to last a lifetime — jewellery that keeps your love stories alive for generations.

Our mission is to transform the £5bn+ European fine jewellery market through transparency, accountability, and honesty. Every Fenton piece is fully customisable online and responsibly crafted, thanks to our global network of gemstone experts operating in countries with highly regulated standards. We also offer our Bespoke service where we work directly with our clients to make their vision a reality.

At Fenton, our customers are at the heart of everything we do — reflected in over 530 five-star Trustpilot reviews. In 2021, we became the third fine jewellery brand to achieve B Corp certification, and the only one doing so at scale.

In recent years, we’ve expanded our offering with Solar Diamonds (2022), natural diamonds (2023), and most recently, our 14k Everyday Collection (2025).

____________________________________________________________________________________

About the Role: Sales Team Lead (Concierge)

Our Concierge team is where e-commerce meets exceptional service — blending the ease of digital retail with the care and expertise of fine jewellery specialists.

As Sales Team Coordinator, you’ll play a pivotal role in ensuring our sales team runs smoothly day-to-day. You’ll work closely with our Operations Team Lead and Head of Concierge to drive best-in-class service, streamline workflows, and foster a high-performing, customer-first environment.

We’re looking for an energetic, proactive and people-focused leader who thrives in a fast-paced, collaborative setting. You’re comfortable with structure but never afraid to roll up your sleeves and embrace change as opportunity.

Key Responsibilities

• Manage daily sales priorities and team organisation
• Take control of meeting business KPIs and contribute to overall business strategy regarding growth and expansion
• Oversee the publishing of morning/afternoon sales updates and pipelines
• Allocate customer appointments across the team
• Provide on-the-ground insights and trends to internal stakeholders
• Co-manage the Saturday rota and time-off schedule (with support from Head of Concierge)
• Respond to customer enquiries via email, phone, WhatsApp, Instagram, Facebook, and Live Chat — always in the Fenton tone of voice
• Handle escalations and guide the team in navigating customer challenges
• Support ongoing customer management and reengagement strategies
• Understand and contribute to bespoke pricing and quoting processes
• Lead by example — taking customer appointments and ensuring gold-standard follow-up
• Take ownership of BAU sales rhythm and support process improvements
• Be flexible with weekend shifts and bank holiday cover (with time off in lieu provided)

What We’re Looking For

This role is for someone who loves sales, meeting lovely clients, who can handle multitasking and who is comfortable mixing tradition retail with e-commerce with growing an exciting brand.

• 2-3 years of success in luxury or high-end sales, with a proven track record of achieving targets
• Experience in a start-up or a retail shop-floor
• Strong interest in fine jewellery and gemmology (GIA or Gem-A qualifications preferred)
• A clear understanding of and enthusiasm for Fenton’s brand values
• Excellent communication skills, both written and verbal
• Confident in prioritising, decision-making, and supporting others
• Comfortable with digital tools such as Slack, WhatsApp, Instagram, Trengo, Excel, and more
• A proactive, positive attitude and a genuine desire to grow and develop
• This is a full-time role based in our Mayfair office, with min. 2 working Saturdays per month. This is on a rotational basis and time off in lieu is given ahead of Saturday working
• UK work authorisation is essential
• A competitive annual salary - we do not work on individual commission
• 25 days holiday per year & equivalent bank holiday days off
• Private health insurance and mandatory pension contributions
• Comprehensive career growth trajectory with clear milestones to reach each step
• Generous employee discounts on Fenton jewellery - and a manicure allowance!
• A modern office space in Bond Street with a great culture
• Company drinks, activities, and outings
• A social, intelligent, and highly driven team supporting you

Application Next Steps:

Please apply with a CV via LinkedIn or directly to [e-mail]

________________________________________________________________________________________________

Find out more about Fentonon instagram @fentonandco and www.fentonand.co.

Or read more here: Fenton in The Times, Fenton in Courier & Fenton in The Telegraph.

Fenton do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Retail

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