Production AI Platform Support Engineer – SRE

Aflac Northern Ireland; Belfast City District; On-site; GBP 55,000 - 65,000; Full time

Job summary

Aflac Northern Ireland is seeking an Application Support Engineer for the AI Platform. You will own Level 2/3 support, triage issues, and help ensure production readiness across AWS-based environments.

The role emphasizes reliability, observability, and cost control, with a focus on proactive incident response. You’ll work with Platform Engineers and Context Engineering to translate production learnings into roadmaps, build runbooks, and establish robust monitoring and alerting.

Qualifications

• 4+ years of experience in application support, site reliability engineering or DevOps.
• Experience supporting large scale applications on AWS, including services such as Lambda, ECS/Fargate, API Gateway, Step Functions and CloudWatch.
• Experienced in incident and problem management, including on-call support.
• Strong problem solving and debugging across distributed systems.
• Excellent interpersonal and communication skills with stakeholders locally and in the US.

Responsibilities

• Provide Level 2 and Level 3 support for the Agentic Platform and AI use cases, including triage and resolution.
• Operate within core UK hours (9am–5pm) and participate in an on-call rota for out-of-hours support.
• Lead post-incident reviews and turn findings into lasting fixes.
• Support platform onboarding and feed insights back into the roadmap.
• Collaborate with internal teams and vendors to troubleshoot complex problems.

Skills

Problem solving

Distributed systems

On-call support

Interpersonal communication

Stakeholder engagement

Python/Bash scripting

Education

Bachelor's degree in CS/Engineering or STEM

Tools

AWS

CloudWatch

Dynatrace

CI/CD

Job description

Aflac Northern Ireland is seeking an Application Support Engineer for the AI Platform. You will own Level 2/3 support, triage issues, and help ensure production readiness across AWS-based environments.

The role emphasizes reliability, observability, and cost control, with a focus on proactive incident response. You’ll work with Platform Engineers and Context Engineering to translate production learnings into roadmaps, build runbooks, and establish robust monitoring and alerting.