Product Support Placement - Martin Audio

Focusrite Audio Engineering Limited; High Wycombe; On-site; GBP 24,000 - 29,000; Full time

Job summary

Martin Audio offers a 12-month placement in High Wycombe within the Product Support Group. You will gain hands-on experience in system design, product demonstrations, and customer-facing applications, working under the Product Group Manager.

Training will expand responsibilities to on-site support and commissioning. The role requires a degree in acoustics or related field, familiarity with DSP, and the ability to work 37.5 hours weekly at the High Wycombe head office.

Qualifications

• Degree in Acoustics, Audio Engineering, Audio Technology or related field.
• Strong knowledge of sound system acoustics and problem solving.
• Experience with DSP and amplifier platforms is advantageous.

Responsibilities

• Design operational systems using proprietary simulation software.
• Present system designs to sales or customers.
• Prepare tender information in Martin Audio format.
• Provide first line of applications advice and support.
• Demonstrate products to customers.

Skills

Acoustic knowledge

Problem solving

Education

Acoustics

Audio engineering

Audio technology

Tools

EASE

SMAART

Systune

Job description

Product Support Placement - Martin Audio

Based: High Wycombe

Type: Full-time, 12-month placement

Salary: £26250 pa

The Role:

You will join the Martin Audio Product Support Group (PSG) and work directly alongside our product support engineers. The role will involve hands-on technical support work including system design, product demonstrations and customer-facing applications advice, and could extend to off-site and event work as your training develops.

You will receive training in our core processes and methods, and be expected to support a range of technical and customer-facing tasks across the Product Support Group, working under the guidance of the Product Group Manager.

The Role:

In the initial stage the tasks will include:

• Designing operationally optimum systems using proprietary in-house simulation software
• Presenting system designs to sales and/or customers
• Providing information for inclusion in tender documents, in standard Martin Audio format
• Applications advice and first line of support
• Product demonstrations
• Liaising with Sales and Engineering over new product designs
• Identifying and reporting sales opportunities
• Supporting visitors during exhibitions and other marketing events
• Reporting on product performance strengths and weaknesses

As You Progress:

It is anticipated that after a period of training the candidate would be able to extend the tasks and responsibilities to:

• On-site support of Martin Audio concert PA systems
• On-site commissioning of projects
• Liaising with and advising audio consultants
• Organising and presenting training, internally and externally

Requirements:

• Degree Course: Acoustics, Audio Engineering, Audio Technology, or a closely related subject.

• A good knowledge of sound system acoustics and a keen approach to problem solving are required. Experience with modern DSP and amplifier platforms, and familiarity with measurement systems such as EASE, SMAART or Systune, will be an advantage.

Job Conditions:

You are expected to work 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm, Monday to Thursday and 8.45am to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday. You will be expected to work at the head office site in High Wycombe part time each week.

You will report to the Product Group Manager.

About Martin Audio

Martin Audio enjoys an international reputation for supplying award winning professional loudspeaker systems across the spectrum of touring, theatre and installation applications.

The company was founded in 1971 by engineering maestro Dave Martin. His vision was to enable bands to play to larger audiences and be properly heard for the first time.

Renowned for integrity in design, technical excellence and the longevity of its products, Martin Audio takes system creation into a further dimension. Our mission is for every member of the audience to enjoy an exceptional sonic experience faithfully reproducing the artist’s performance.

Location:

The company's UK headquarters at High Wycombe houses dedicated research & development facilities, manufacturing, a test and demonstration space, warehousing, management, sales and customer support offices.

About the Focusrite Group

Doing a 12-month placement at the Focusrite Group is like becoming one of the family. A rapidly growing, global family. We’re focused on providing opportunities for everyone and anyone to enjoy creating music.

Our placements are very popular, and that’s mainly because you can really get stuck in during your year with us. We want you to help develop our products, market our brands, speak to our customers and make us better. A lot of our previous placement candidates are now full-time employees.

All placements last for 12-months. We pay you £26250 per year (£28900 for London-based roles), and you get to share some of the same benefits as our permanent employees.

Our brands, Focusrite, Focusrite Pro, Novation, Ampify, ADAM Audio, Martin Audio, Optimal Audio, Linea Research, Sequential, Oberheim, Sonnox, OutBoard and TiMax come together around a common mission to remove barriers to creativity.

We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.

As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.