Product Support Engineer

Omega Resource Group; Tewkesbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Product Support Engineer for a permanent position in Tewkesbury, England. This role involves leading technical investigations and managing customer interactions to resolve issues effectively. Ideal candidates will possess practical problem-solving skills, excellent communication abilities, and a preferred engineering qualification. This position offers the chance to diversify skills in a thriving aerospace engineering environment.

Qualifications

• Strong practical engineering problem-solving abilities are essential for this role.
• Excellent communication skills are required for customer engagement.
• Commercial awareness and ability to manage customer expectations are key.

Responsibilities

• Drive technical investigations and resolve scheduling challenges.
• Host customer visits related to returned units.
• Manage customer expectations and progress timelines.
• Author and support aftermarket technical documentation.
• Collaborate with internal engineers to rectify and improve products.

Skills

Practical engineering problem-solving skills

Excellent communication

Commercial awareness

Education

Engineering qualification preferred

Job description

Product Support Engineer

Aerospace Engineering

Tewkesbury

Permanent

The Role – Product Support Engineer

This is a fantastic opportunity for an engineering troubleshooter to join a highly successful and thriving aerospace engineering business in a returned unit's support engineering position. You will be leading on and linking technical investigations with customer engagement to ensure that issues are resolved in a timely fashion. This is a fantastic opportunity that would suit someone looking to diversify their skills in a support engineering position.

Duties – Product Support Engineer

• Drive technical investigations and resolve scheduling challenges
• Host customer visits related to returned units
• Manage customer expectations and progress timelines
• Author and support aftermarket technical documentation
• Collaborate with internal engineers to rectify and improve products

Background – Product Support Engineer

• Practical engineering problem-solving skills
• Excellent communication
• Commercial awareness - customer facing
• Engineering qualification preferred

For more information about this role, please contact Lee Powell on (phone number removed) or send a copy of your CV to.

Candidates who are currently a RUR Engineer, Support Engineer, Production Support Technician, Product Support Technician, Repair Technician, Repairs Engineer, Mechanical Technician, and similar may be suitable for this role.

For details of other opportunities available within your chosen field please visit our website.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.